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Chapter 4 Troubleshooting
Occasionally situations occur that require some troubleshooting.
Possible issues and potential solutions are listed in this section. While
not every situation is addressed, you may find some of these tips
useful.
Error Indications
Typically, when the printer is not functioning, one or two of the three
indicator lamps will begin blinking. The possible situations addressed by
the status of the three indicator lamps are listed bellow.
READY and MEDIA Lamps blink simultaneously
Possible Cause
Recommended
Solutions
Remarks
Cannot detect the
media gap or black
line
a.
Check the media
path
b.
Check the position
of the media sensor
c.
Perform media
sensor calibration
If you are using
continuous media,
be sure you have the
correct settings in
your software
Media run out
Load a roll of media
Media jam
Clear the jam
The Media Roll
Guides
are
not
firmly
positioned
against the media
Adjust the Media Roll
Guides to firmly press
against the media
Media sensor error Service media sensor
Summary of Contents for Matisse
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