26
III. Service
and
Warranty
Information
A. Warranty
Metal Samples warrants that any part of the model
MS4500E-HC High Resolution ER Data Logger
and
accessories which proves to be defective in material or workmanship within one year of the date of
original shipment to Purchaser will be repaired or replaced, at Metal Samples option, free of charge. This
warranty does not cover (1) probe assemblies, (2) items expendable in nature, or (3) items subject to
damage from normal wear, misuse or abuse, or failure to follow use and care instructions.
All damaged items are to be shipped at Purchaser’s expense to and from Metal Samples which shall have
the right to final determination as to the existence and cause of a defect.
The foregoing shall constitute the sole and exclusive remedy of any purchaser of Metal Samples products
for breach of warranty and IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS. IN NO EVENT
SHALL METAL SAMPLES BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY DELAY IN
THE PERFORMANCE OF THIS WARRANTY DUE TO CAUSES BEYOND ITS CONTROL.
The technical information and suggestions contained herein are believed to be reliable, but they are not to
be construed as warranties since conditions of use are beyond our control.
B. Obtaining Service and Returning the Instrument for Repair
If you experience problems with your instrument please contact the factory at 256-358-4202 and ask for
customer support for instrumentation. Our customer support department will assist you in
troubleshooting your instrument.
Most issues can be resolved over the phone, but in some cases it may be necessary to return your
instrument for further evaluation and repair. In this case, please obtain a Return Materials Authorization
(RMA) number from the sales person or support technician. This RMA number will ensure that your
instrument is routed to the correct department when it is received at the factory.
After receipt of an RMA number you may pack your instrument for return. Be sure to pack your instrument
in a sturdy box and to pad it sufficiently to avoid damage during transit. Also be sure to complete the
“Instrument Repair Form” on the next page and include a copy with your repair. This will ensure that the
repair department has sufficient information regarding the problems you are experiencing with your
instrument, as well as the billing, contact, and return shipping details for the repair.
Once you have obtained an RMA number, completed the “Instrument Repair Form”, and packed your
instrument securely, please ship it prepaid to the following address:
Metal Samples
152 Metal Samples Road
Munford, AL 36268
ATTN: RMA# _ _ _ _ _
NOTE: Be sure to list your RMA number in the attention line (shown as blanks in the example above.)
Summary of Contents for MS4500E-HC
Page 31: ...Appendix B Hazardous Area Certification Details ...
Page 32: ......
Page 33: ...Appendix C Control Drawing ...
