Metal-Fach SEG PELLET, Technical And Operational Documentation

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METAL-FACH Heating Technology
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8. Unauthorised modifications to the device made by the User.
Complaints procedure:
1. If you find that the unit is not working properly, make sure that everything has been done in accordance
with the Technical and Operating Documentation before making a complaint.
2. The User should report the need to repair the device under warranty immediately, preferably within 7
days from the date the defect was noticed. The report can be made directly to the Seller or to the
Guarantor (www. metalfachtg. pl/zglos-problem-online or in48 85 711 94 56).
3. It is recommended to refrain from using the defective device.
4. The user is obliged to ensure free access to the appliance (in particular to allow the removal of the
appliance housing, access to the valves).
5. Warranty repairs will be performed by the Guarantor or a specialised company indicated by the
Guarantor.
6. The fulfilment of the obligations under the guarantee will take place within 14 working days, counting
from the day when the device is made available (at its place of installation) by the User.
7. The date of making the device available is agreed by the User with the Guarantor.
8. Depending on the scope of repair, it may be carried out at the User's premises, at the place of
installation of the device, or at the factory of the Guarantor or of a specialised company carrying out
activities on behalf of the Guarantor.
9. Repairs carried out under the guarantee must be confirmed on the guarantee card.
10. The guarantee shall be extended by the time during which the user was prevented from using the device
due to a defect in the device covered by the guarantee.
11. The guarantee shall not exclude, limit or suspend the purchaser's rights under the statutory warranty for
defects of the goods sold.