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BT-610-9800 Rev C
10. Troubleshooting
The following section covers some common failure symptoms, causes and solutions. It
is important to note that there are no customer serviceable components in this product.
The BT-610 case should never be removed or opened for any reason.
Opening or
removing the case will void the warranty and may result in exposure to laser
radiation, which can cause eye injury.
Symptom
Possible Cause
Solution
Display does not turn on
Low Battery
Defective Battery
Charge battery
Send to service center
Pump does not turn on
when a sample is started
Low Battery
Defective pump
Charge battery
Send to service center
Keypad does not work
Loose connector
Internal hardware failure
Send to service center
Printer does not print
Printer not enabled
Paper not installed
Paper not fed properly
Enable printer
Install paper
Open printer door, re-
position paper
Sample result is lower
than normal
Flow rate is low
Optics may be contaminated
Perform flow rate test
Send to service center
Sample result is higher
than normal
Flow rate is high
Air leak in unit
Optics may be contaminated
Perform flow rate test
Send to service center
Send to service center
Battery does not hold a
charge
Defective or worn out battery
Defective charger
Send to service center