17
CHAMBERLAIN LIMITED WARRANTY
Merlin Professional MRC950
Roller Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(
Chamberlain
), the manufacturer of Merlin
®
automatic garage door openers,
is committed to manufacturing and supplying high quality goods. As part of
this commitment, we seek to provide reliable service and support for our
goods and are pleased to provide you, the original purchaser, with this
Chamberlain Limited Warranty.
We also provide the following statement as required by the Australian
Consumer Law: In Australia, in addition to your rights under this
Chamberlain Limited Warranty, our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Chamberlain’s warranty
Chamberlain warrants to the original purchaser of the following Merlin
®
Roller Door Openers:
Merlin
®
MRC950 Roller Door Opener (Unit) that all parts of the Unit, other
than remote controlled transmitters and accessories, globes and batteries,
are free from defects in materials and workmanship for a period of 24 months
or 5,000 cycles (opening & closing of the garage door) whichever comes
first, from the date of purchase when installed in a residential premise with a
residential specified garage door that is designed for the sole purpose of
domestic domicile or a light commercial premise fitted with a continuous
sheet roller door.
Chamberlain warrants that remote controlled transmitters and accessories
included with the Unit are free from defects in materials and workmanship for
a period of 12 months from the date of purchase.
Batteries and globes are not covered under the Chamberlain Limited
Warranty.
It is a condition of this Chamberlain Limited Warranty that the Unit is sold,
installed and serviced by a Professional Dealer appointed by Chamberlain. A
Merlin
®
branded garage door opener purchased over the internet and
installed by a person other than a Professional Dealer will not be covered by
this Chamberlain Limited Warranty.
It is also a condition of this warranty that the garage door is operable by
hand and opens and closes with no more than a maximum of 20kgs of lifting
weight. Chamberlain recommends that the garage door is serviced by a
garage door technician every 12 months. This garage door service fee will be
at the consumer’s expense.
NB: The Australian Garage Door Association directs attention to consumers
to maintain your garage door in good running order it is important your door
is serviced by a professional garage door technician every 12 months or
earlier as conditions may require.
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, for prompt on-site service call the
Professional Dealer that sold/installed the opener, or our service centre on
the toll free number below and a Chamberlain technician will diagnose the
problem and arrange for this to be rectified. Once the problem has been
diagnosed, subject to your rights under the Australian Consumer Law with
respect to major failures, Chamberlain or its Professional Dealer will provide
you with:
1. repairs to the Unit
or
2. a replacement Unit.
Repairs and replacement parts provided under this Chamberlain Limited
Warranty are provided free of charge and are warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to
your other rights and remedies as a consumer.
Exclusions
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a consumer,
charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect
in, the Unit due to:
1 non-compliance with the instructions regarding installation, operation,
maintenance and testing of the Unit or of any product with which the Unit is
used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment or
hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc; or
8 use of sungear extension poles are used.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian Consumer Law.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability
to use, the Unit, other than those which were reasonably foreseeable as
liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees
Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability
to use, the Unit, other than those which were reasonably foreseeable as
liable to result from the failure.
Note
We request that you retain your sales docket or invoice as proof-of-purchase
and attach it to this manual to enable you to establish the date of purchase in
the unlikely event of a warranty service being required. Chamberlain
reserves the right to change the design and specifications of the Unit without
prior notification. Some features or accessories of the Unit may not be
available in certain markets or areas. Please check with your distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Chamberlain Australia Pty. Ltd.
PO BOX 1446
Lane Cove NSW 1595
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Email: [email protected]
Website: www.merlingo.com
