COPYRIGHT © 2008 MERIT ENTERTAINMENT
MEGANET® TROUBLESHOOTING GUIDE
MegaNet® Server Connection Status Messages
Message
Corrective Action
BAD
SERVER
ADDRESS
•
The server IP address was entered incorrectly.
•
Verify proper entry of server IP address
CANNOT
COMMUNICATE
WITH
MODEM,
MACHINE
REBOOTING
•
The modem is not responding.
•
The machine will automatically reboot and try again.
CONNECTION
TO
ISP
NTERRUPTED
•
The connection to the ISP was broken.
•
Try again.
ERROR
DIALING
MODEM
•
An error occurred while dialing.
•
Verify proper modem installation and try again.
EXPIRED
VERSION
OF
COMMUNICATION
SOFTWARE
•
The MegaNet® server cannot communicate with the
machine.
•
Contact an authorized MegaNet® distributor for an
upgrade.
INVALID
INFORMATION
RECEIVED
FROM
TOURNAMAXX™
SERVER
•
Invalid information was received from the server.
•
Please contact the MegaNet® server manager with
connection
details.
INVALID
SECURITY
KEY
DETECTED
•
The security key installed in the machine does not match with
previous connections to the MegaNet® server.
•
Contact the MegaNet® manager for more details.
ISP
NOT
ANSWERING
CALL
•
The call was not answered.
•
Make sure the ISP telephone number was entered correctly
and
try
again.
ISP
NOT
RESPONDING
•
The call was answered, but not by a detectable modem.
•
Make sure the ISP telephone number was entered correctly.
ISP
NOT
RESPONDING
PROPERLY
TO
REQUESTS
•
Automatic configuration requests to the ISP were not answered
properly or slowly.
•
Try again.
ISP
PHONE
LINE
IS
BUSY
•
The modem detected a busy signal connecting to the ISP.
•
Try again later.
LOGIN
INFORMATION
NOT
ACCEPTED
BY
ISP
•
The ISP rejected either the user name or password.
•
Verify that the user name and password were entered correctly
and that the account is active.
MACHINE
SERIAL
NUMBER
NOT
FOUND
ON
TOURNAMAXX™
SERVER
•
There is no serial number entered for the machine.
•
Verify proper serial number entry.
MACHINE
SERIAL
NUMBER
NOT
VALID
FOR
TOURNAMAXX
PARTICIPATION
•
The serial number entered on the machine is not valid to
participate in a TournaMAXX™ Tournament.
•
Verify the serial number entered matches the serial number on
the side of the machine and then contact the MegaNet® server
manager for proper registration information.
MODEM
LOST
PHONE
CONNECTION
•
The connection to the ISP was interrupted. Verify telephone
connection is of good quality.
•
Try again.
43 MEGATOUCH WALLETTE/ENTERTAINER INSTALLATION AND OWNER’S MANUAL PM0673-03