Mercedes-Benz E-Class Wagon 2019, Operator'S Manual

Page: 330 / 538

If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual emergency call
#
Press and hold the SOS button in the over‐
head control panel for at least one second.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
R
On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
Ending an unintentional emergency call
#
Select ~ on the multifunction steering
wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
R
Vehicle's GPS position data
R
GPS position data on the route (a few
300 feet (hundred meters) before the inci‐
dent)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people determined to be in the
vehicle
R
Whether Mercedes me connect is available
or not
R
Whether the emergency call was initiated
manually or automatically
R
Time of the accident
R
Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
328 Multimedia system