Mercedes-Benz B-Class, Owner'S Manual

Page: 322 / 537

The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
/
page 314).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(
/
page 315).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, rst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(
/
page 325).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Inf
Infor ormation on Mer mation on Mercedes me connect A cedes me connect Accident ccident
and Br and Breakdo eakdown Manag wn Management ement
The Accident and Breakdown Management can
include the following functions:
R
Supplement to the Mercedes-Benz emergency
call system (
/
page 325)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
R
Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
R
Addition to the emergency guide a er auto-
matic accident or breakdown detection
(
/
page 316)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
R
Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speci c
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
% These services are subject to technical
restrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
MBUX multimedia system 319 319