32
CUSTOMER INFORMATION AND TROUBLE-SHOOTING
MAXIMUM ALLOWABLE SURFACE TEMPERATURES
Mendota Fireplaces comply with UL Standards for maximum surface temperatures on exposed combustible sur-
faces adjacent to the unit. The Maximum allowable surface temperature is 117° F. over ambient (room) tem-
perature. Thus, if a room is 70° – 80° the exposed combustible surfaces immediately surrounding the Fireplace
can have a surface temperature as high as 187° F. – 197° F. (too hot to touch). The continuous blower opera-
tion automatically keeps temperatures within these safety limits. During Power Outages, remove upper grills
on Millenia Fronts, open doors on Andover and Prairie Fronts and remove upper grills, remove Victoria and
Tuscany Upper Face. This will increase convection air flow and prevent overheating.
OVER FIRING OF BURNER
NEVER "over fire"
units
by adjusting gas pressure or drilling out the orifice to increase BTUH above namep-
late specifications. Over firing can cause permanent damage to firebox and deterioration of parts and void war-
ranty.
MAINTAINING CORRECT PILOT FLAME - PILOT OUTAGE & RELIGHTING
The pilot flame must be checked with millivolt meter and must always be a minimum of 250 millivolts.
Never lower (reduce) pilot flame below this minimum 250-millivolt setting. (See pg.25.)
If pilot goes out, be sure and wait a minimum of 5 minutes before re-lighting. Always remove glass door before
lighting pilot.
CLEANING VIEWING GLASS
CAUTION: Do Not use oven cleaner to clean glass. The viewing glass should be cleaned periodically. Exte-
rior glass may be cleaned with cleaner as desired. Interior glass - use soap and water, Kel Kem Glass Cleaner
or equivalent.
NOTE
: Additives that are put in gas (both natural and propane) to make it smell, can be harmful to glass and
can leave a white film deposit on the glass. This deposit can be removed with cleaners such as KEL KEM
“Polish Plus” or comparable product (See your dealer).
In some cases (especially propane) additives can cause “crazing” or etching on the glass. Although this is not
normal, it is not covered under the warranty. The solution may be to change propane suppliers.
SOOTING
Sooting is caused by improper installation or operation. At the first sign of "sooting" (usually a think black film
on the Fireplace viewing glass or on the outside of the home around the vent cap) the unit must be immediately
turned off and the local Mendota dealer promptly informed. Mendota products are designed and tested to oper-
ate without producing any "sooting" when installed and operated correctly. Mendota dealers will correct "soot-
ing" problems, but Mendota and their dealers are not responsible for damage caused by excessive sooting that
has not been immediately brought to their attention.
OPERATION DURING POWER FAILURE
The fireplace is designed to operate during power outages. Hot air convection may be improved by removing
upper grill. During a power outage, Hot air convection must be improved by removing upper grill of the Mil-
lennia Fronts, opening the doors on the Andover and Prairie Fronts and opening the screen on the Wellington
Front. Remove any inner grills that may cause air flow restriction. Replace these parts for operation after the
unit has cooled completely and power is restored.
