31
Troubleshooting
Problem
Possible Reasons and Solutions
No display when pressing ON. Check whether the batteries are positioned
correctly or change to new batteries.
No
LCD
display
and
CH1/CH2 keeps flashing
Check whether the batteries are positioned
correctly. Or change to new batteries.
No LCD display and 3 short
beeping sound
Internal failure. Change with new batteries
and try again. If problem persists, contact
MEND Technology for services.
LCD displays “Low Battery”
Change to new batteries.
CH1/CH2 LEDs flashing or
continuous beeping sound
when running a protocol
The contact from MEND Professional
TM
to
the skin may be lost. This is caused by poor
connection or dry skin. You need to make the
skin moist. If CH1/CH2 LEDs continue
flashing, it means there is a disconnection.
Perform the Pre-Use Inspection. Contact your
health
care
practitioner
or
MEND
Technology if the problem persists.
No sensation of current
This is normal for the low current intensity.
Treatment is not effective.
Please consult your health care practitioner.
An error code appears on the
screen.
Write down or take a photo of the screen.
Turn the unit off and try again. If the problem
persists, contact
[email protected] for servicing.
If a problem is not resolved, please check
https://mendtechnology.com/troubleshooting/
