Memotec CX900e, Hardware Reference Manual, Page: 190 / 200

CX900e Hardware Reference Manual
B-2
3006M100-002
Getting Help from the Service Group
If you encounter problems with your system and you cannot find the information
you need, we suggest you call one of our service hotlines:
• (800) 363-2611 (Canada)
• (800) 766-SRVC
• (514) 738-8631 (24-hour service)
• (514) 738-3661 (Fax)
Procedures for Returning Equipment for Repair
If for any reason, you need to return a piece of equipment to Memotec you
will find it much easier to do so if you use the following procedure.
NOTE: Returns for repair will not be accepted without prior authorization
from Memotec’s head office Sales or Service administration depart-
ment.
Canadian Goods to be Returned for Repair
• Obtain RA# from your Memotec representative or by calling Memotec’s Cus-
tomer Service (800) 766-7782.
• Please mark the outside of the shipping box with the RA#. All paperwork con-
cerning the returned equipment must refer to the RA#. Please include a
description of the problem.
• For your convenience, we have included Return for Repair forms to assist you
in exercising these procedures.
• Ship goods to:
MEMOTEC COMMUNICATIONS INC.
600 McCaffrey
Montreal, Quebec
H4T 1N1 Canada