1.4 Return of Equipment
All parts and components of your Meinberg system may only be repaired by Meinberg. In the event of a
malfunction, the customer must contact our support service and never attempt to repair the device himself.
To request a device repair service, call Meinberg Technical Support to check shipping options and obtain
the Return Material Authorization (RMA) number for shipping. You can also obtain the RMA number from our
website. Please visit our RMA request page at:
https://www.meinbergglobal.com/english/support/rma.htm
.
The device must be packed in its original packaging or suitable packaging to protect it from shock and moisture.
Send your device to the manufacturer’s address, including sender identification and RMA number.
What must be included with the shipment?
Please return the device complete with accessories such as antenna or cable. This may be important for
troubleshooting.
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Date: 22nd June 2020
microSync
