9 Support Information
9.3 How to download a Diagnostic File
In most support cases the first action is to ask the
customer to download the diagnostic file, because it is
very helpful at identifying the current state of your mi-
croSync System and finding possible errors. Therefore
we recommend that you attach your Diagnostic File
when sending a ticket request to our support depart-
ment.
The diagnostic file includes all status data of a mi-
croSync system logged since the last reboot. It can be
downloaded from all microSync devices by using the
Meinberg Device Manager Software. The file format
of the diagnostic file is a tar.gz. archive. The archive
contains all the important configuration and logfiles in
Text and JSON format.
microSync
Date: 22nd June 2020
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