5. Troubleshooting for Initial Installation
6. Loss of Signal
7. Installation Using Long Cable
If the signal is not found, be sure the receiver user manual and the antenna user manual
have been
followed closely, check the following:
• Make sure all cable connections are correct and each connection is seated/tightened
properly
• Inspect the inside of each cable connector for dirt or possible connector to case/shield
short.
• Verify the Azimuth, Elevation and Tilt angles for your location by ZIP code.
• Make sure the Tilt and Elevation pointers are aligned correctly to the scales. Do not use
washer or bolt as reference.
• Make sure the Tilt adjustment is not changed from the recommended setting for the
antenna location.
• Remove existing TV-specific components, such as TV splitter, etc; reduce the installati-
on to the basic connections called out in this guide. Such components may not work
with the satellite signal and they may be in the wall where you can’t see them. When in
doubt. Run RG6 cable directly to your receiver
• Make sure there are no obstructions (trees, buildings, windows, corner or overhang of
your roof, your body or hands) – the signal does not pass leaves, branches, glass, etc.
• RG 6 cable with solid copper center conductor is highly recommended because it has
much lower DC voltage drop compared to RG 6 cable with a copper-coated, steel cen-
ter conductor.
• Standard RG 59 cable causes too much DC drop and signal drop; it can not be used to
pass the satellite signal. RG 6 coaxial cable must be used.
• Some after-market, off-the-shelf add-on components may not be as advertised. They
might not work or could cause additional DC drops and signal amplitude attenuation.
Remove such components. Go back to the basic connections called out in this manual
and re-verify.
• Make sure the satellite cable is connected to the “Sat In” jack, not the “Antenna In” jack,
The “Antenna In” jack at the back of the receiver is for off-air antenna input or cable TV
input.
• If all are done correctly but the signal is still not found. Change the Elevation adjust-
ment of the antenna slightly (±2°, then ±4°from the called-for setting) and repeat the
procedure.
• Make sure the Access Card from your receiver is fully inserted into the Access Card slot
and oriented correctly.
• The satellite signal may be lost temporarily due to unusually heavy rainfall. An optimally
aligned antenna, along with the shortest possible cable run, minimizes the chances of
“rain fade.”
• Make sure the antenna is mounted securely to prevent it from being blown out of
alignment in a heavy wind.
• Heavy snow accumulation on the antenna may reduce the satellite signal strength,
snow should be swept away as sppn as possible.
• Tree foliage growth into antenna’s line-of-sight to the satellite may result in gradual
loss of picture.
• For installations where the RG 6 cable runs from the receuver(s) to the LNB far exceeds
100 feet (150 feet or more), as encountered in a commercial or multi-dwelling building,
you need to use an AC power booster module to bias the LNB.
• You will also need an additional RF signal amplifier to compensate the signal amplitude
loss. Otherwise, your antenna and receiver may not work properly and be subject to
frequent outages in adverse weather. Contact a professional concerning such installa-
tions.
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ENGLISH
ENGLISH
