Customer service
40
The mouse or keyboard does not work.
− Check the cable connection.
− If you have a wireless mouse or wireless keyboard, check the batteries and the
receiver.
Not enough space is available on the hard disk drive.
− Save data you do not need to CD-Rs, DVDs or other external media.
The PC will not start.
− If the cable connections are correct, try resetting the PC’s mains adapter. Move
the mains switch on the back of the PC to the position
0 (OFF)
. Then press and
hold the mains switch on the front for 10 seconds. Wait another 5 seconds and
start up your PC again.
Apps (e.g. the weather app) cannot be displayed as live tiles.
− Check the date, time zone and time.
Do you need more help?
You’ve checked through the suggestions in the previous section and you’re still
having problems? Then call the hotline for the country where you bought the PC.
We will try to help you over the phone. Before contacting us, however, please have the
following information ready:
• Have you made any upgrades or modifi cations to the initial confi guration?
• What peripheral devices do you use?
• What messages, if any, appear on the screen?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
Driver support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers to
need updating from time to time.
This is because there may be compatibility problems with other components
(programs, devices) which have not yet been tested.
8866 EN ALDI AUS Content MSN 2006 3048 RC1.indb 40
8866 EN ALDI AUS Content MSN 2006 3048 RC1.indb 40
11.08.2016 11:34:50
11.08.2016 11:34:50
