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Customer service
What to do in case of hardware problems
Malfunctions can sometimes have different causes, so we have included a guide that
might help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
Find the cause
Start by carefully checking all the cable connections. If the indicator lights are not
working, ensure that the PC and all peripheral devices are correctly connected to the
power supply.
− Check the mains socket, mains cable and all of the switches in the main socket’s
circuit.
− Turn off the PC and check all cable connections.
− Do not swap around the cables for the various devices, even if they look exactly
the same. The polarity of the various cables may be different.
− Once you have ensured that the power supply to the device is working correctly
and all connections are intact, then switch the PC back on.
Faults and possible causes
The screen is black.
− Make sure that your PC is not in hibernate mode.
Wrong time and date displayed.
− Click the clock display in the taskbar. Select the option
Change date and time
settings...
and then set the correct values.
The cards in the card drive will be allocated a different drive letter after the
reboot.
− This can happen if the card reader updates its slot during system start-up. New
IDs are issued, if required, which can lead to some cards having new drive letters.
No data can be read by the optical drive.
− Check whether the disc has been inserted correctly.
8866 EN ALDI AUS Content MSN 2006 3048 RC1.indb 39
8866 EN ALDI AUS Content MSN 2006 3048 RC1.indb 39
11.08.2016 11:34:49
11.08.2016 11:34:49
