4. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective
components. We have included a brief troubleshooting guide below which may help to solve any
problems. If these measures don’t solve the problem, we’ll be more than pleased to help you fur-
ther. Just call us!
Fault
Actions
There is no picture
and no sound.
• Check if the mains cable is inserted in the socket properly.
• Check if the signal reception is set to
TV
.
There is no AV pic-
ture.
• Check to ensure that the contrast and brightness settings are correct.
• Check to ensure that all external devices have been connected prop-
erly.
• Check to ensure that you have selected the correct AV source.
There is no sound.
• Ensure that the volume has not been set to the minimum level.
• Ensure the mute setting is not active. Do this by pressing the button
with the crossed out loudspeaker symbol on the remote control.
There is no picture
and no sound. I can
hear noise, though.
• The reception might be poor. Check if the antenna is connected prop-
erly.
The picture is not
clear.
• The reception might be poor.
• Check if the antenna is connected properly.
The picture is too
bright or too dark.
• Check the contrast and brightness settings.
The picture is not
sharp.
• The reception might be poor.
• Check if the antenna is connected properly.
• Check the sharpness and noise reduction settings in the
SETTINGS >
DEVICE PREFERENCES > PICTURE
menu.
There is a double/tri-
ple picture.
• Check if the antenna is aligned properly.
• Waves might be reflected off buildings or hills.
The picture is pixelat-
ed.
• There might be interference from cars, trains, power lines, neon lights,
etc.
• There might be interference between the antenna and power cables.
Position the cables further apart.
There are stripes on
the screen or the col-
ours are faded.
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and portable
phones can also cause interference.
• Operate the device as far away as possible from the device that might
be causing the interference.
The mode multifunc-
tion switch
on the
device does not work
• The child lock might be on.
TV switches off
• Check whether the automatic TV switch-off function is activated un-
der
ADVANCED OPTIONS > AUTO SLEEP
.
No reception/poor
signal via a wireless
network connection
(WLAN).
• Make sure that all required settings have been made.
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