140 x 115 mm
22 October 2010
UK / NORTHERN IRELAND HELPLINE 0871 37 61 020
(costs 7p/min from a BT landline, mobile costs may be higher)
REPUBLIC OF IRELAND HELPLINE 1-800-992508
16
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. There may be
a problem with the hard disk if ScanDisk has found a problem and is
unable to fix it.
PROBLEM: The hard drive does not seem to have as much sto-
rage capacity as I allocated to it.
ANSWER: Check that your operating system and file system support
the desired amount.
If you need further assistance
Please contact our helpline if the troubleshooting suggestions in the
previous section have not solved your problem. We will try to help
you over the telephone. However, before you contact your nearest
MEDION Technology Centre, please have the following information
available:
How is your computer configured?
What additional peripherals are you using?
What messages, if any, appear on your screen?
What software were you using when the error occurred?
What steps have you already undertaken to solve the problem?
Please have your customer number available, if you have al-
ready been given one during a previous call to us.
