140 x 115 mm
22 October 2010
UK / NORTHERN IRELAND HELPLINE 0871 3761 020
(costs 7p/min from a BT landline; mobile costs may be higher)
REPUBLIC OF IRELAND HELPLINE 1-800-992 508
15
Customer service
First aid in the case of malfunctions
Localization of the cause
Malfunctions can sometimes have simple causes, but they can also
at times be very complex in nature and require a costly analysis.
Requirements for optimal performance:
a stable, virus-free computer
a correctly installed operating system
cables correctly attached to the hard disk
Regular execution of the Windows®
defragmenter
and
Scan-
Disk
programs, to remove sources of error and to increase the
system performance.
Troubleshooting
We would like to give you basic ideas in the following, in order to
recognize a problem possibly present and to remove the cause of it.
We shall be glad to help you further if the information given here
does not lead to success.
PROBLEM: Is the hard drive motor functioning?
ANSWER: You should hear a soft humming and clicking sounds after
the connection of the hard drive in that case.
