37
The touchpad is not working.
`
To activate the touchpad, press the
Fn+F5
keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
`
Check the date, time zone and time.
Problem recognising an additional hard drive
If you add an additional hard drive to your device, the drive may not be immediately
visible under Windows. If this is the case, proceed as follows:
`
Right click on the
Start button
.
`
Then left click on
Disk Management
and confirm the window that now opens
with
OK
.
`
Maximise the next window so that it is easier to work in it.
1
In the lower part of the window
you can now see the additional hard drive.
`
Click with the right mouse button in the area highlighted above
.
`
Select the first option shown and confirm your selection by clicking the left
mouse button.
`
Now keep clicking on
Next
until
Finish
appears and click on it to confirm.
The hard drive will be visible in Windows Explorer and available for use after a few
seconds.
For questions about the operating system, please use the system’s built-
in help function by pressing the
F1
key or go to www.microsoft.com.
23. Customer Service
23.1. What To Do in Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
