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26. Service information

Please contact our Customer Service team if your device ever stops working the way 
you want or expect it to. There are several ways for you to contact us:
• 

In our Service Community, you can meet other users, as well as our staff, and you 
can exchange your experiences and pass on your knowledge there.
You will find our Service Community at http://community.medion.com.

• 

Alternatively, use our contact form at www.medion.com/contact.

• 

You can also contact our Service team via our hotline or by post.

Opening times

Hotline number UK

Mon – Fri: 08.00 – 20.00
Sat – Sun: 10.00 – 16.00

 0333 

3213106

Hotline number Ireland

 

1 800 992508

Service address

MEDION Electronics Ltd.

120 Faraday Park, Faraday Road, Dorcan

Swindon SN3 5JF, Wiltshire

United Kingdom

You can download this and many other sets of operating instruc-
tions from our service portal at www.medion.com/gb/service/.
You will also find drivers and other software for a wide range of 
devices there.
You can also scan the QR code on the side of the screen, to 
download the operating instructions onto your mobile device 
from the service portal.

Summary of Contents for Defender MD62305

Page 1: ...43 9 cm 17 3 Notebook Instruction Manual ...

Page 2: ... Notes on the Battery 15 4 8 Cabling 16 4 9 Information about the Touchpad 17 4 10 Protecting the Display 17 4 11 Data backup 18 4 12 Ergonomics 18 5 Included with your Notebook 20 6 Unpacking 20 7 Views and description of the controls 21 7 1 Open Notebook 21 7 2 Rear Side Version 1 22 7 3 Rear Side Version 2 23 7 4 Left Side Version 1 23 7 5 Left Side Version 2 24 7 6 Right Side Version 1 24 7 7 ...

Page 3: ...7 3 Fingerprint Sensor optional 37 18 Resetting the notebook to its Factory Settings 38 18 1 System recovery with PowerRecover optional 39 18 2 System Restore with Windows Recovery Options 40 19 UEFI Configuration 41 19 1 Executing the UEFI Configuration 41 20 FAQs Frequently Asked Questions 41 21 Customer Service 43 21 1 What To Do in Case of Hardware Problems 43 21 2 Find the Cause 43 21 3 Do Yo...

Page 4: ...4 25 Battery Information 49 26 Service information 50 27 Legal Notice 51 28 Privacy statement 51 29 Index 52 ...

Page 5: ...ese operating instructions They are an essential component of the product 1 1 Explanation of Symbols If a block of text is marked with one of the warning symbols listed below the hazard described in that text must be avoided to prevent the potential consequences described there from occurring DANGER Warning of immediate risk of fatal injury WARNING Warning danger of electric shock WARNING Warning ...

Page 6: ... wireless LAN solution use in EU countries is only permitted inside buildings Indoor use Devices with this symbol are only suitable for use indoors Fig A Fig B Polarity symbols On devices with barrel connectors these symbols indicate the polarity of the plug There are two variants for the polarity either the inner contact is positive and the outer contact is negative Fig A or the inner contact is ...

Page 7: ...manual especially the safety information Any other use is deemed improper and can cause personal injury or damage to the product Do not use the device in extreme environmental conditions 2 EU Declaration of Conformity MEDION AG hereby declares that this product conforms with the essential requirements and the remaining relevant regulations RE Directive 2014 53 EU Ecodesign Directive 2009 125 EC an...

Page 8: ...U Hungary MT Malta NL Netherlands NO Norway PL Poland PT Portugal RO Romania SI Slovenia SK Slovakia TR Turkey FI Finland SE Sweden CH Switzerland UK NI Northern Ireland HR Croatia 2 1 Information on WLAN Frequency range 2 4 GHz 5 GHz Wi Fi standard 802 11 a b g n ac Encryption WEP WPA WPA2 Frequency range MHz Channel Max transmission power dBm WLAN 2 4 Ghz 2400 2483 5 1 13 20 WLAN 5 Ghz 5150 5250...

Page 9: ...respective owner 4 Safety Instructions 4 1 Dangers for children and people with reduced ability to operate electronics This device may be used by children over the age of 8 and by persons with limited physical sensory or mental abilities or by those without experience and knowledge if they are supervised or have been instructed in the safe use of the device and understand the ensuing dangers Child...

Page 10: ... life Liquids penetrating the device may impair the electrical safety of the product Avoid exposing the device to water droplets or spray and do not place anything containing water e g vases on or near the device Do not pour any fluids into the device In order to avoid any damage to the device ensure that the plug contacts do not come into contact with water under any circumstances If this should ...

Page 11: ...nusual noises can be heard coming from the mains adapter or the notebook or you notice smoke rising from the notebook or mains adapter the AC adapter or the attached power cable or plug is burnt or damaged Replace faulty mains cables mains adaptors only with original parts These parts should not be repaired under any circumstances the device housing is damaged or liquid has penetrated into the dev...

Page 12: ...solvents are processed It is also not permitted to use this device in those areas where the air is polluted with fine particles e g flour dust or sawdust Keep your notebook and all connected devices away from moisture and avoid dust heat and direct sunlight Non compliance with these instructions can lead to faults or damage to the notebook Do not use the notebook outdoors because external elements...

Page 13: ... between 0 C 32 F and 60 C 140 F In the event of storage for a longer period the notebook can be stored between 0 C 32 F and 25 C 77 F although storage at 20 C 68 F 5 C 41 F is recommended During a thunderstorm unplug the AC adapter from the wall outlet For extra safety we recommend using an overvoltage protection device to prevent the notebook from sustaining damage as a result of power surges or...

Page 14: ...e mains plug from the power outlet Do not pull on the cable to avoid damage As long as the power adapter is connected to the mains it will always consume a small amount of power Plug the notebook s AC adapter into AC 100 240V 50 60 Hz earthed sockets only If you are not sure about the power supply at the set up location please ask your electricity supplier For extra safety we recommend using an ov...

Page 15: ... manufacturer Dispose of used batteries in accordance with the information provided by the manufacturer To extend your battery s performance and lifespan and ensure safe operation you should also observe the guidelines below Avoid dirt and contact with electrically conductive materials or chemical substances and cleaning agents Use only the supplied AC adapter to charge the battery Make sure via t...

Page 16: ...aintain a distance of at least one metre from sources of high frequency and magnetic interference TV sets speakers mobile phones DECT telephones etc in order to avoid malfunctions and data loss Please note that only shielded cables that are shorter than 3 metres may be connected to the external interfaces of this notebook Do not exchange the supplied cable for another one Use only the supplied cab...

Page 17: ...he most sensitive component part of the device as it consists of thin glass The display can break if subjected to too much stress Do not allow any objects to drop onto the display Do not place any objects on the display Do not scratch the display with your fingernails or hard objects Never lift the notebook up by the display as this could break the hinges Do not fold the display back by an angle o...

Page 18: ...dow front Setting up the notebook with your back to the window is incorrect as reflections from the bright window on the screen will then be unavoidable A position looking onto the window is also incorrect as the contrast between the dark screen and the bright daylight can cause problems for the eyes to adjust and result in problems The parallel line of vision should also be maintained in relation...

Page 19: ...y parallel to the floor Wrists when working with the keyboard mouse or trackball your wrists should be stretched out and not bent at an angle of more than 10 where possible Make sure that your wrists are not resting on the table edge itself Legs your thighs should be horizontal or angled slightly down Your lower legs should form an angle with your thighs of approximately 90 Your feet should be res...

Page 20: ...r Service Department Please check that the contents are complete and notify us within 7 days of purchase if any of the following components are missing notebook Battery AC adapter with power cord Documentation 6 Unpacking Choose a suitable place to set up the device before unpacking it Remove all the packaging material Please keep the packaging material in a safe place and only use this to transpo...

Page 21: ...20 7 Views and description of the controls 7 1 Open Notebook 2 1 4 5 6 7 3 8 9 similar picture ...

Page 22: ...ON OFF switch 6 Keyboard 7 Fingerprint Sensor optional 8 Touchpad 9 Operating and Status LEDs 7 2 Rear Side Version 1 11 13 12 14 10 10 similar picture 10 Ventilation Openings 11 Mini DisplayPort 12 HDMI Connector 13 LAN Port RJ 45 14 Power Supply DC In ...

Page 23: ...N Port RJ 45 14 USB 3 2 port type C with DisplayPort function only with corresponding adapter not supplied 7 4 Left Side Version 1 19 10 15 18 16 17 similar picture 10 Ventilation Openings 15 Kensington Lock 16 USB 3 2 Gen1 Port Type A 17 USB 2 0 Port Type A 18 Microphone 19 Audio combi connection mic in headphones CTIA Standard ...

Page 24: ...ture 10 Ventilation Openings 15 Kensington Lock 16 Power Supply DC In 17 USB 3 2 Gen1 Port Type A 18 USB 3 2 Gen2 Port Type A 7 6 Right Side Version 1 20 21 10 similar picture 10 Ventilation Openings 20 USB 3 2 Gen1 Port Type A 21 USB 3 2 Gen2 Port Type C ...

Page 25: ...ion Openings 19 Microphone 20 Audio combi connection mic in headphones CTIA Standard 21 USB 2 0 Port Type A 7 8 Bottom View 23 22 10 24 similar picture 10 Ventilation Openings 22 Battery Compartment 23 unlocking locking the battery compartment cover 24 Stereo Speakers ...

Page 26: ...ow and needs to be charged Operating Indicator This indicator lights up orange when the power adapter is connected The indicator lights up green when the device is switched on The indicator flashes green when the device is in energy saving mode 8 Power Supply 8 1 On Off Switch Open the notebook and hold the on off switch down briefly to switch the notebook on or off If it is no longer possible to s...

Page 27: ...y damage the display Never use force to open the display When first operating your notebook please ensure that the battery is inserted and the AC adapter is connected Switch the notebook on by pressing the on off switch The notebook will now start and run through various installation steps The operating system cannot be used unless you agree to the terms and conditions of use during the installati...

Page 28: ...document You accept the licence agreement by checking Accept Only this entitles you to use the product in accordance with the terms and conditions The following animated windows simply contain information about using the new Windows operating system No entries of any kind may be made during the animation The Windows interface appears after the login process In the first few days following the init...

Page 29: ...th then store the device with approx 50 of the battery capacity This will prevent the battery becoming full discharged and permanently damaged or no longer capable of being charged The rechargeable battery should not be charged unattended Do not position the rechargeable battery on sensitive or highly flammable materials during the charging process Do not cover the notebook while charging the batt...

Page 30: ...n the AC adapter is connected the battery charges automatically regardless of whether or not the notebook is switched on or not A complete charge takes a few hours with the notebook switched off With the notebook switched on the charging process takes significantly longer The charging process is interrupted if the temperature gets too high Left click on the battery symbol in the taskbar to display...

Page 31: ...t of your notebook press the F1 key for Windows Help 12 1 Energy Saving Tips Utilize the Fn F12 sleep mode keys to turn into power saving mode Tune the settings in Power Options to optimise the computer s power management Always disconnect the AC power cord or uninstall the battery pack or switch off the wall outlet if the computer would be left unused for a certain time to achieve zero energy con...

Page 32: ...ia Settings System Mains operation and Power save 13 2 Connecting an External Monitor The Notebook has a Mini DisplayPort as well as an HDMI port for an external monitor Shut down your Notebook correctly Plug the external monitor s signal cable not included into the HDMI socket on the Notebook You can connect another monitor via the USB 3 2 port type C optional with DisplayPort function Please not...

Page 33: ...creases the playback volume Fn F7 Display Switches the screen display between LCD external display and duplicate display Fn F8 Brightness down Reduces the brightness of the display Fn F9 Brightness up Increases the brightness of the display Fn F10 Webcam Enables or disables the webcam Fn F11 Airplane mode Switches the airplane mode on or off Fn F12 Sleep The notebook goes into power saving mode 13...

Page 34: ... increase the volume to a comfortable level 15 Network Operation 15 1 Network Connection Connect one end of a cable with a RJ45 connection western jack to your Notebook s network interface and the other to a different computer or hub switch You can find more details about the network in the Windows help 15 2 Wi Fi Wireless Network This function enables you to establish a network connection to a co...

Page 35: ...a 15 2 3 Requirements A so called Wi Fi access point may be used as a remote station A Wi Fi access point is a radio transmitting device that communicates with your Notebook and controls access to the connected network Wi Fi access points are frequently found in large offices airports train stations universities or Internet cafés They provide access to particular services and networks or to the In...

Page 36: ...d briefcases using a Bluetooth device The transfer between Bluetooth devices occurs at the high frequency of 2 4 Gigahertz GHz Do not operate the Bluetooth function in locations e g hospitals aeroplanes etc where there is sensitive equipment Do not switch the device unless you are sure it will cause no interference 15 4 Airplane Mode In flight mode all wireless connections e g Wi Fi Bluetooth are ...

Page 37: ...so use the Windows security options to protect your data against unauthorised access 17 2 Kensington Security Lock you can use a so called Kensington security lock to protect your notebook against theft This security lock complete with cable is usually available as an accessory in specialist retailers To attach the security lock wind the cable around a stationery object e g a table leg Plug the lo...

Page 38: ... to conclude the process 17 3 2 Removing the fingerprints Open the Start menu and click tap on Settings Accounts Sign in options Click tap on the Remove button under the heading Fingerprint in the section Windows Hello 18 Resetting the notebook to its Factory Settings Depending on the features of your notebook use either Cyberlink PowerRecover or the Windows system recovery options if your system ...

Page 39: ...escue USB disk Create a support USB storage medium Update your PC without damaging your data Updates the device with the help of the Windows recovery options Keep my files All apps and settings will be deleted while personal data will be retained Remove everything All data apps and settings will be deleted Restore The device will be restarted and reset to the factory settings Reset to HDD user dat...

Page 40: ...r Notebook Open the start menu Select the Settings app from the list Tap or click on Update Security Tap or click on the menu option Recovery Tap or click on Get started A dialogue box will now open select the recovery option Keep my files to refresh your notebook 18 2 2 How to Reset your Notebook Open the start menu Select the Settings app from the list Tap or click on Update Security Tap or clic...

Page 41: ...by the manufacturer to ensure optimum operation NOTICE Loss of data The notebook has already been configured by the manufacturer to ensure optimum operation Modifications may affect the stable and safe operation of the system Changes must only be carried out by specialists or very experienced users 19 1 Executing the UEFI Configuration You can only run the configuration program upon system startup ...

Page 42: ...k using the AC adapter disconnect the adapter plugfrom the outlet and connect an electrical appliance such as a lamp to the same outlet to test it If the lamp does not work either seek the advice of an electrician The screen is black This fault can have various causes The operating light on off switch does not light up and the Notebook is in hibernation Solution Press the on off switch The backgro...

Page 43: ...on Next until Finish appears and click on it to confirm The hard drive will be visible in Windows Explorer and available for use after a few seconds For questions about the operating system please use the system s built in help function by pressing the F1 key or go to www microsoft com 21 Customer Service 21 1 What To Do in Case of Hardware Problems Malfunctions can sometimes have quite trivial ca...

Page 44: ...ponents programs devices which have not yet been tested For critical or security related updates the drivers are loaded and installed automatically when the device is connected to the internet So called optional driver updates can be loaded and installed via the Windows Update function The current drivers are available on our homepage at www medion com Please use the service address for the countr...

Page 45: ...k of death as a result of electric shock if the housing is open and if parts inside the device are touched Do not open the housing of the notebook It does not contain any parts requiring maintenance Always unplug the device and disconnect all cables before cleaning You can increase the lifespan of your notebook with the following measures Only use a damp lint free cloth to clean the notebook Do no...

Page 46: ...nnot use your laptop for a longer period of time e g you go on holiday activate the automatic battery protection manually in your device s UEFI This protects your battery from fully discharging In the UEFI you will find the Shipping Mode option under the Exit menu option Select the Shipping Mode option with the arrow keys Confirm the selection with Enter The notebook closes down Unplug the noteboo...

Page 47: ...of in normal household rubbish In accordance with Directive 2012 19 EU the device must be properly disposed of at the end of its service life This involves separating the materials in the device for the purpose of recycling and minimising the environmental impact Take old devices to a collection point for electrical scrap or a recycling centre Before doing so remove the batteries from the device a...

Page 48: ...standard defines amongst other things the generally applicable guidelines relating to pixel defects Pixel defects are categorised into four fault classes and three defect types Every individual pixel consists of three sub pixels each of which is assigned a basic colour red green blue Pixel structure 5 Pixel Rows Sub Pixel Pixel blue green red 5 Pixel Pixel defect types Type 1 permanently illuminat...

Page 49: ...900 3 3 8 0 3 1920 x 1080 4 4 9 0 3 1920 x 1200 4 4 9 0 3 25 Battery Information Battery Getac NH50BAT 4 Voltage 14 4 V Capacity 3275mAh Energy approx 48 96 Wh Operating Time up to 4 hours depending on the notebook settings and user behaviour during operation Battery Simplo NH50BAT 4 Voltage 14 4 V Capacity 3275mAh Energy approx 48 96 Wh Operating Time up to 4 hours depending on the notebook setti...

Page 50: ... You can also contact our Service team via our hotline or by post Opening times Hotline number UK Mon Fri 08 00 20 00 Sat Sun 10 00 16 00 0333 3213106 Hotline number Ireland 1 800 992508 Service address MEDION Electronics Ltd 120 Faraday Park Faraday Road Dorcan Swindon SN3 5JF Wiltshire United Kingdom You can download this and many other sets of operating instruc tions from our service portal at ...

Page 51: ...d therefore rely on processing your data for the sales contract concluded with us Your data will be provided to repairers contracted to us for the purpose of warran ty processing and associated processes We generally store your personal data for a period of three years in order to fulfil your legal warranty rights You have the right to be informed of the personal data concerned as well as the righ...

Page 52: ...e 39 FAQ Frequently Asked Questions 41 I Included with your Notebook 20 K Keyboard 32 Shortcuts 33 L Licence Agreement 28 N Network Operation 34 Requirements 35 Wi Fi Wireless Network 34 Notes for Service Technicians 47 O Operational Safety 10 P Pixel Defect Types 48 Power Management Power Options 31 Power Supply 26 On Off Switch 26 Preparation for Starting Up 27 Proper Use 7 R Recycling 47 Repair...

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