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When is restoring factory settings recommended?
•
This method should only be selected as a last resort. Read about the alternatives
in the
System recovery
section.
How do I perform a data backup?
•
Back up your data on external media. If you need help to back up your data,
press the
F1
key for Windows Help.
Why do I need to reinstall my USB device even though I have already done it?
•
If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
a new device and tries to reinstall it.
•
Use the installed driver or connect the device to the port on which it was
originally installed.
The notebook will not switch on.
If the notebook is in battery mode, connect the notebook to the AC adapter and
check that the battery is charged or being charged.
If you are already operating the notebook using the AC adapter, disconnect the
adapter plugfrom the outlet and connect an electrical appliance such as a lamp
to the same outlet to test it. If the lamp does not work either, seek the advice of
an electrician.
The screen is black.
•
This fault can have various causes:
−
The operating light (on/off switch) does not light up and the Notebook is in
hibernation.
Solution
:
Press the on/off switch.
−
The background lighting has been disabled using the
Fn + F2
keyboard
shortcut.
Solution
:
Reactivate the background lighting by pressing any key.
The Notebook turns itself off during operation.
The battery may be fully discharged. Plug the Notebook in using the AC adapter
and charge the battery.
The Notebook cannot be switched on.
If you are running the Notebook on battery, check that it has been inserted
correctly and is fully charged.
The WLAN/Bluetooth connections do not work.
Check whether airplane mode is disabled.
The touchpad is not working.
To activate the touchpad, press the
Fn+F1
keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
Check the date, time zone and time.