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The Notebook turns itself off during operation.
The battery may be flat. Plug the Notebook in using the mains adapter and
charge the battery.
The Notebook cannot be switched on.
If you are running the Notebook on batteries, check that they have been
inserted correctly and are fully charged.
Wrong time and date displayed.
Click the clock display in the taskbar. Select
Change date and time setting
and
enter the correct values.
No data can be read by the optical drive.
Check whether the disc has been inserted correctly.
The WLAN/Bluetooth connections do not work.
Check that flight mode is disabled.
The touchpad is not working.
To activate the touchpad, press the
Fn+F9
keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
Check the date, time zone and time.
20.3.
Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
•
Have you made any upgrades or modifications to the initial configuration?
•
What is the model number of your notebook? (model number to be found on
the rating plate of your product)
•
What peripheral devices do you use?
•
What messages, if any, appear?
•
What software were you using when the problem occurred?
•
What steps have you already taken to try and rectify the problem?
20.4.
Driver
Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested. You can find current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
