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Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648

Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648

Note: It is important to test your system at least once a month. The test button light on 
your Base Station will flash green repeatedly within one (1) month of the last button press 
letting you know when it is time for you to test your system. 

When this happens, use the auto test button on your Base Station or do a live operator 
test. Upon completing your test, the button will stop flashing. 

Neck and/or Wrist Button Range Test Instructions:

 Press and hold TEST and RESET buttons at the same time until device emits “Range Test Started” 

  Press pendant(s) as needed from different locations in or around the home. The Cellular Base  

Station will emit a beep indicating that the pendant was able to send an RF signal to the device. 

  Press the RESET button on the Cellular Base Station to exit the Range Test mode. The Cellular Base 

Station will emit “Range Test Stopped”.

Note: When conducting a Range Test, it may be helpful for subscribers to work with a 
partner. One person can walk around the home and press the pendant button at strategic 
locations while another person stands by the Cellular Base Station to ensure that it beeps 
when the pendant button is pressed. 

Important Safety Information

Warning

Strangulation and choking hazard. The neck pendant button lanyard has been designed 
to break away when tugged, however the user can still suffer serious personal injury or 
death if the cord becomes entangled or stuck on objects.

 Wear your pendant/wrist button at all times, 

especially in the shower.

 Test your system once a month.

 During a power outage, the battery backup on 

the base station will last up to 30 hours on a fully 
charged unit.

 Keep electrical cords away from heat sources and 

sharp edges.

 Locate electrical cords away from areas where 

someone could trip over them.

  Do not use any attachment or accessory that is not 

intended for use with this system.

 Do not block the Base Station’s microphone.  

This will affect your ability to communicate with the 
Emergency Response Center.

  Use caution when handling electrical cords.

  Never install electrical cords during a lightning storm.

 The wrist button and/or neck pendant are designed 

to activate your unit inside your home and from 
your own yard. While they may send a signal up 
to approximately 600 feet from your Base Station, 
this distance from the base is not advised. 

 Do not put the neck pendant or wrist button through 

the clothes washer or dryer, or attempt to dry your 
button out in the microwave or oven.

Summary of Contents for Cellular Medical Alert

Page 1: ...Cellular Medical Alert User s Guide ...

Page 2: ...e you to the Medical Alert family Congratulations on making a smart choice If you have any questions during the setup process please call 1 800 726 5648 and select the Technical Support option 2 Cellular Medical Alert User s Guide Customer Support 1 800 726 5648 Cellular Base Station Neck Pendant and or Wrist Button What s in the Box E M E R G E N C Y R E S E T TEST Volume 70 F 10 05 AM E M E R G ...

Page 3: ...the Base Station near the center of your home such as your living room or family room and as close as possible to a window to improve the cellular reception see signal strength indicator Place it near an electrical outlet Do not place any object in front of the Base Station Do not place near any appliances that make noise Cellular Base Station Features Front Speaker Microphone Temperature Signal S...

Page 4: ...urning off the Base Station DO NOT plug into an electrical outlet that is controlled by a light switch Warning To prevent electrical shock please keep the system away from wet locations Do not place near any appliances that make noise The emergency and reset buttons will illuminate The display screen will turn on You can use the volume control buttons on the front of the unit under the display scr...

Page 5: ...t support please contact our Technical Support team at 1 800 726 5648 If you did not push your button when prompted to do so the Base Station will still announce user auto test failed please contact support However since you did not push your button when prompted to do so there is no reason to contact support Option B You can test your Cellular Base Station to make sure your system is working by p...

Page 6: ...rson stands by the Cellular Base Station to ensure that it beeps when the pendant button is pressed Important Safety Information Warning Strangulation and choking hazard The neck pendant button lanyard has been designed to break away when tugged however the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects Wear your pendant wrist button at all...

Page 7: ...How do I call for help Press the pendant help button OR press the RED EMERGENCY button on your Base Station Your pendant wrist button will activate the Base Station The Base Station will say call in progress several times indicating that the signal from the help button has been received The Base Station will send your unique information to the emergency response center When this is done your Base ...

Page 8: ...rough your Base Station What if I move to a different home or apartment or my personal information changes We can transfer your service to your new location Just give us a call one week before you move to determine if cellular coverage will be available at your new location Rescue personnel follow different procedures In most cases emergency personnel are authorized to break into your home to help...

Page 9: ...648 Corporate Headquarters 2193 West Chester Pike Broomall PA 19008 Customer Service and Support Phone 1 800 726 5648 Fax 610 353 1350 Web www CellularMedicalAlert com Billing Questions Phone 1 800 956 5400 Emergency Support Available 24 7 via Cellular Medical Alert ...

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