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29-RECOMMENDATIONS FOR SAFE USE

RECOMMENDATIONS FOR A SAFE USE

ONLY A SUITABLE INSTALLATION ACCORDING TO THE UK BUILDING REGULATIONS (ADJ) AND A PROPER MAINTAINANCE 

AND CLEANING OF THE PRODUCT CAN ASSURE YOU THE CORRECT FUNCTIONALITY AND A SAFE USE OF YOUR STOVE (ONLY 

FOR UK).

We wish to notify you that we have been made aware of incidents involving domestic heating pellet stoves resulting from the stoves 

having been incorrectly installed or inadequately maintained. In some cases the incident provoked an explosion that caused the glass 

door on the stoves to shatter.

We would like to assure you that all of our products are very safe and are certified to the required European standards. The ignition 

system has been tested carefully to increase the lighting efficiency and avoid any trouble even in the worst working condition. Moreover 

our structures are also provided with a safety device studied to discharge the eventual overpressure in combustion chamber, and avoid 

any damage to the product and consequent risk for the final user. However, like any stove, our stoves need to be properly installed and 

maintained if they are to work safely.

Our studies suggest that these explosions are mainly caused by a combination of some or all of the following factors:

• 

Clogged brazier holes or a deformed brazier, resulting from insufficient maintenance, creating the conditions for a delayed ignition 

causing a build up of unburnt gases

• 

Insufficient combustion air due to the stove not having a big enough air inlet or not having an air inlet at all

• 

The use of smoke connections or flue pipe assembly which don’t comply with UK regulations and which don’t create the draught 

required to effectively suck the smoke outside (e.g. too many bends in the flue).

• 

Partially blocked flue pipes, which indicates poor maintenance, reducing the draw on the chimney making ignition difficult.

• 

The chimney terminal  not complying with our installation instructions and failing to prevent potentially dangerous down-draught. 

This component becomes essential when the stove is installed in windy areas like coastal zones.

Any of the above factors or any combination of them could generate unburnt gasses which in the worst cases could explosively ignite 

when there becomes enough oxygen present.

To avoid this rare but not impossible inconvenient, first of all the installation shall be done in compliance with UK building regulations and 

the suggestions described in this manual.

Furthermore it’s absolutely important to respect the following simple rules:

• 

The brazier shall be always layed down in its proper position before any use of the product, removing completely the dirt if present 

in the base plate

• 

Pellets must not be fed manually into the brazier, both before ignition and during the working condition.

• 

Eventual accumulated unburnt pellets in the burner after a failed ignitions must be removed before lighting

• 

If a failed ignition affects the product repeatedly, despite a clean brazier and a usual fuel loading, we recommend that you 

immediately stop using the stove and contact a qualified technician to check the stove functionality.

The respect of these suggestions is absolutely enough to guarantee a safe ignition and to avoid any inconvenient to the product.

If the above precautions are not fulfilled, and the ignition shows an abnormal amount of pellet in the brazier and a consequent heavy 

generation of unburned gas in the combustion chamber, respect carefully the following suggestions:

• 

Do not switch off the electrical power from the stove for any reason: this would arrest the gas exhaust blower with a consequent 

spread of smoke into the room.

• 

Precautionally open the windows to ventilate the installation room from eventual smoke outlet in ambient (the flue gas outlet could 

work not properly).

• 

Do not open the fire door: this would affect the regular smoke evacuation from the chimney.

• 

Simply switch off the stove by pressing the on/off button in the control panel (not the rear button of power supply!), and wait till the 

smoke has been evacuated completely.

• 

Before any re-lighting attempt, clean completely the brazier and its air passages from any dirt and unburned pellet; put it in the 

proper position removing the dirt eventually present in the base plate. If a repeated failed ignition happens, stop using the stove and 

contact a qualified technician to check the stove and chimney functionality

Summary of Contents for EGO Hydromatic 12 M2

Page 1: ...INSTALLATION GUIDE GB SEALED PELLET STOVE EGO Hydromatic 12 M2 PART 2 OPERATION AND CLEANING Translation of original instructions...

Page 2: ...ERATING MODES 12 18 FANS 17 19 START STOP 18 20 TIMER 21 21 SLEEP 22 22 WI FI WPS BLUETOOTH 23 23 SHUTDOWN 26 24 EXTRA DISPLAYS 27 25 USER MENU 29 26 PELLET LEVEL SENSOR 40 27 CONNECTIONS 41 28 SAFETY...

Page 3: ...THORISEDTECHNICIAN Do not touch the stove during the first start up as it is during this phase that the paint sets If you touch the paint youmayexposethesteelsurface It is good practice to ensure effe...

Page 4: ...Grasp the panel at the sides with your hand and lift it The panel will block in the raised position The display is graphic only while the controls are soft touch Attention Itisadvisabletoputthepanelin...

Page 5: ...roduction prohibited KEY FUNCTIONS CONTROL AND MENU SCROLLING KEYS FAN CONTROL MENU NAVIGATION IN THE DIFFERENT OPERATING MODES PROGRAMMES ON OFF AND CONFIRMATION OF MENU CHOICES START STOP ENABLING D...

Page 6: ...up This additional sequence makes it possible to adjust confirm the current date and time to make the adjustment later see the dedicated user menu paragraph DISPLAY UPON SUBSEQUENT PRODUCT FEEDING Eac...

Page 7: ...be or remote control OPTIONAL 4 Current time 5 Active Chrono Programming 6 Icon that identifies the need for end of season maintenance 2000 h 7 Pellet reserve light OPTIONAL 8 OFF STANDBY in case of a...

Page 8: ...WI FI active and connected 4 Bluetooth active and connected 5 Puffer 6 Storage tank 7 Room temperature 8 Pellet reserve light OPTIONAL 9 Temperature of water in the boiler 10 Room temperature 11 Radia...

Page 9: ...panel automatically goes into STAND BY mode after a 2 time out the time can be changed from the panel menu Thestand bymodestillindicateschangesintheoperatingmode of the equipment e g pellet reserve s...

Page 10: ...t to see the pellet drop into the brazier you must stop loading by pressing the key Ignitionmuststartwithanemptybrazierandnotwithapreload RED ICON Display upon ignition Display at first ignition Press...

Page 11: ...FROM DHW STOVE ONWITH PUMP ON AND REQUEST FROM STORAGETANK 1 STOVE ONWITH PUMP ON AND REQUEST FROM PUFFER STOVE ONWITH PUMP ON NO REQUEST STOVE ON MINIMUM SELECTION OF SYSTEM COMPONENTS USES SUCH AS...

Page 12: ...matically 3 after selection Use the keys to select the desired temperature GENERAL OPERATION SCREEN Whenthestart upstageiscomplete thescreenappearswithinformationonroomtemperatureand system status and...

Page 13: ...pressonlyenterstheeditmode pressingthe keysagainwillchangethevalue Thedisplaylasts3 andincaseof no further inputs it returns to the image with the crown and updated temperature ROOMTEMPERATURE ADJUSTM...

Page 14: ...againwillchangethevalue Itwillbeconfirmedautomatically DISPLAYWITH EXTERNALTHERMOSTAT see User Menu chap ON OFF alternating withT EXT where ON and OFF indicate whether there is a call or not and not w...

Page 15: ...the temperature SET appears and at the top the storage tank temperature recorded by the NTC If the INSTALLATION SET 3 STORAGE TANK CONFIGURATION with thermostat dry contact is set only ON OFF will ap...

Page 16: ...stratification rating NTC3 T MED On the other hand if you select INSTALLATION SET 5 PUFFER CONFIGURATION with thermostat only ON OFF will appear at the bottom ON appears in red OFF appears in grey If...

Page 17: ...an Press once to go to the editing view The keys are used to edit fan speed The display lasts 3 and in case of no further inputs it returns to the image with the crown and previous operating mode PLEA...

Page 18: ...me and the STANDBY indication to indicate the standby mode which allows the product to turn on again as soon as the temperature drops below the set threshold or if the intended temperature in the room...

Page 19: ...product will remain on until the room temperature is exceeded by 2 C and therefore whenT 23 0 C Example2 Withtheproductoff NEGATIVEhysteresisis2 C Theroomtemperatureis19 Candthesettemperatureis20 C T...

Page 20: ...START STOP needs to be activated the following occurs when the key is pressed The stove changes from OFF to STAND BY the house icon becomes and the key turns green In any case the product remains off...

Page 21: ...nction directly The first time the button is pressed the following appears CHRONO OFF Use the keys to select CHRONO ON Wait 3 or press to return to the first screen The red icon appears on the display...

Page 22: ...down has elapsed through the SLEEP function the stove will shutdown and the SLEEP function will have completed its task Any changes to the SLEEP function can be made before shutdown including deactiva...

Page 23: ...different times of the day it automatically connects to the product just like a mobile phone when entering the car Press for 5 to disable Bluetooth If WIFI has already been enabled both function simul...

Page 24: ...rior to the keys being pressed The selection menu has a timeout of 60 If no selection or confirmation is made with the ON OFF key everything remains unchanged as at the moment prior to pressing WhenWi...

Page 25: ...the last 6 digits of the stove s serial number which can be found on the appliance s label or in the instruction leaflet WhentheproductisconnectedviaBLUETOOTH theAPPwilldisplayalistofavailablehomenet...

Page 26: ...irst shutdown stage FLASHING blue Cooling stage and the icon appears on the display and the button flashes blue If the equipment has a self cleaning brazier the brazier cleaning icon appears during th...

Page 27: ...with an interval of 10 seconds each The red icon indicates that the maximum number of working hours has elapsed beyond which unscheduled maintenance is required e g 2000 working hours It appears in th...

Page 28: ...splayandproductON Theiconsarered Example of displaying several icons in OFF or STAND BY for START STOP In this case the icons are all red StoveoffwithpumpONbecausethesystemtemperatureisbelow 5 C and i...

Page 29: ...AUX 4 Thermostatic contact PURGE To start from the menu the function to purge air bubbles from the system MAX POWER To set the maximum power in case of call by a probe thermostat WINTER SUMMER WINTER...

Page 30: ...e the same method to then set the current year Pressing the key again moves on to setting the time The hours turn red Adjust the hours with and confirm with and move on to set the minutes The same pro...

Page 31: ...stove adapts its operation in case of special installations or when using poor quality pellets The following are some examples of when it is recommended to activate the function formation of combustio...

Page 32: ...NEVER goes into standby to confirm and return to the previous page beep to exit without confirming beep CLEAN GRATE only MATIC and HYDRO The function can only be activated with the stove off to chang...

Page 33: ...fer counts It can be activated through menu NTC1 ON in this case only the RoomT is displayed See the AUX1 menu for other functions NTC 2 Puffer probe terminal block position 1 2 Displayable values ON...

Page 34: ...row is based on what is selected for NTC1 AUX 1 Remote Alarm In case of alarm by the stove reverse the status of the relay on contacts 7 8 9 The display on the first row by standard is based on what...

Page 35: ...of the relays on contacts 7 8 9 changes It can be used to give consent to a heat generator external to the stove Up to the entered threshold 30 60 range the heat generators can work together when the...

Page 36: ...e AUX 4 Status contact Relay position 7 8 9 changes based on whether the stove is in alarm off not powered In this case another heat generator can intervene to heat the system The display on the first...

Page 37: ...that will be implemented by activating the configuration Insomeconfigurations itispossibletoactivate deactivatetheinputsandoutputsindividuallyasseeninthemenusabove butanyof these changes will NOT appe...

Page 38: ...hat the NTC is a probe whereasT EXT is a thermostat On the other hand as for NTC 1 the possibilities are OFF ON T EXT where AUX makes it possible to control the temperature with an externalNTC Withthi...

Page 39: ...ature set on the external thermostat ON indicates that the thermostat contact is CLOSED and there is a power demand and therefore the stove will run at maximum power until the temperature is reached a...

Page 40: ...the user that the pellets are finishing With the hopper empty lift the pellet loading cover and manually remove the cap J fitted inside theninsertthepelletlevelsensor K from inside the hopper The sens...

Page 41: ...ON 1 2 NTC2 HIGH PUFFER PROBE PUFFERTHERMOSTAT 3 4 NTC1 ROOM PROBE ROOMTHERMOSTAT 5 6 NTC3 STORAGETANK PROBE STORAGETANKTHERMOSTAT MEDIUM PUFFER PROBE 7 8 9 AUX RELAY Potential free contact Maximum co...

Page 42: ...e stove is protected against violent changes in current by a general fuse located in the control panel at the back of the stove Other fuses that protect the circuit boards are located on the latter SM...

Page 43: ...rforming maintenance cleaning and repairs Donottamperwiththesafetydevices Donotremovethesafetydevices Connectthestovetoanefficientsmokeextractionsystem First checkthattheenvironmentwhereitistobeinstal...

Page 44: ...high The structure is too hot because the product has been used for too long at the maximum power or there is poor ventilation When the stove is sufficiently cold clear the alarm on the stove panel or...

Page 45: ...ENSOR Active sensor anomaly Active Plus sensor operation anomaly This alarm blocks the stove and can be reset from the App If the sensor is faulty the alarm appears once again Contact an authorised se...

Page 46: ...he hatch Lower the fuel level in the hopper Air pressure switch Draught difficulties or clogged brazier Check whether the brazier is clogged by deposits and clean it if necessary Check and if necessar...

Page 47: ...r overheating occurs the stove enters the shut down and thermal cooling phase that includes automatically executing the following phases pellet loading stops the room fan maintains the set speed until...

Page 48: ...in windy areas like coastal zones Any of the above factors or any combination of them could generate unburnt gasses which in the worst cases could explosively ignite when there becomes enough oxygen p...

Page 49: ...Ash pan cleaning Press door H at the bottom right and open it Turn the handle of door G to the right and open it by moving it downwards Removeandemptyashpan D Wipeawayanyresidualashbeforereinsertingt...

Page 50: ...xchanger and the compartment beneath the brazier is a simple operation but very important if the brazier is to maintain optimal performance Clean the pipe unit Using lever A located under the tank cov...

Page 51: ...rtment see explanation on next page The stove is equipped with a removable ash pan D which collects soot and ash Carefully clean the lower compartment see arrow bottom of pan When cleaning is finished...

Page 52: ...vacuum cleaner to remove all fallen material CLEANINGTHE SMOKE EXTRACTOR COMPARTMENT In the area behind ash pan D there is the smoke cap E which must be removed to clean the smoke extractor Therefore...

Page 53: ...anomalous protrusion of the block when the door is closed SHUTDOWN end of season At the end of each season before switching the product off it is recommended to remove all the pellets from the hopper...

Page 54: ...ceramic covering metal covering in accordance with the model unscrew the screw washer damper spacer shown in fig A C operate same way on both sides Install the new kit as follows Prepare the screw wa...

Page 55: ...S FREQUENCY 2 3 DAYS 7 DAYS 1 YEAR UNDER THE USER S RESPONSIBILITY Brazier area Ash pan Glass Lower compartment Turbulators BY THE QUALIFIED TECHNICIAN Complete heat exchanger Smoke duct Door gasket I...

Page 56: ...ty probe has been triggered Let the stove cool down reset the thermostat until the problem is resolved and switch the stove back on If the problem persists contact Technical Assistance Chrono active C...

Page 57: ...f the combustion chamber and thesmokeduct Checktheconditionofthe door gaskets Damp or unsuitable pellets Change the type of pellets Faulty smoke evacuation motor Check the motor and replace it if nece...

Page 58: ...shaft with a screwdriver Circulator does not run Check the electrical connections of the circulator replace if necessary Radiators have air in them Vent the radiators Hot water is not provided Circul...

Page 59: ...12 AUX RELAY C NO NC 24V 13 STORAGETANK PROBE STORAGETANKTHERMOSTAT NTC3 14 PUFFER PROBE PUFFERTHERMOSTAT NTC2 15 PWM CONTROLLER 16 PRESSURE DIFFERENTIAL 17 ROOM PROBE ROOMTHERMOSTAT NTC1 18 19 BRAZI...

Page 60: ...26 11 2021 REV 0 8902122200 MCZ GROUP S p A Via La Croce n 8 33074Vigonovo di Fontanafredda PN ITALY Telephone 0434 599599 a s Fax 0434 599598 Website www mcz it e mail mcz mcz it...

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