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28-SAFETY DEVICES AND ALARMS
Technical Dept. - All rights reserved - Reproduction prohibited
MESSAGE ON DISPLAY TYPE OF PROBLEM
SOLUTION
A09
GAS SENSOR
The smoke probe is faulty and does not detect
the exhaust smoke temperature properly
Contact an authorised service centre to have the
component replaced.
A11
GEAR MOTOR
Feed screw gear motor fault.
The component is not working regularly.
Contact an authorised service centre to have the
component checked and, if needed, replace the
component.
A12
Faulty gear motor driving sensor (PWM)
Contact an authorised service centre.
A13
TEMPERATURE SHEET
Circuit board overheating
The structure is too hot because the product has been
used for too long at the maximum power or there is
poor ventilation. When the stove is sufficiently cold,
clear the alarm on the stove panel or via app. Once
the alarm is cancelled, the product can be switched on
normally.
A14
ACTIVE SENSOR
Active sensor anomaly
Active Plus sensor operation anomaly.
This alarm blocks the stove and can be reset from the
App.
If the sensor is faulty, the alarm appears once again.
Contact an authorised service centre to have the
component replaced.
A17
Blocked feed screw due to clogged pellets or a
foreign body
The feed screw is not unblocked even after the feed
screw unblocking procedure indicated by the software
has been carried out (rotating the gear motor in both
directions). Try to remove the pellets and/or foreign
body with an extractor or call an authorised service
centre to perform this operation.
A18
WATER THERMOSTAT
SAFETY DEVICES
(SIC2)
Tripped safety devices
Water temperature is too high or thermostat operation
anomaly.
Water pressure too low.
Tripped air pressure switch: check the pressure of the
hydraulic system. Make sure the pellet tank and door
are closed.
If the alarm persists, contact the service centre.
A19
WATER SENSOR
Water probe failure
Possible fault in the safety component.
Contact an authorised service centre to have the
component checked and, if needed, replace the
component.
