McAfee WebShield e500, Installation Manual

Page: 73 / 292

Installation Guide ENG - 63
Installation Guide — English
User interface problems
This section contains solutions to problems that you can encounter when
trying to configure the appliance through its user interface.
I cannot access the “Log on” page
Check the following:
• The appliance is turned on and its software is running, indicated by the
power LED being lit (on the control panel, see on page 15 ) and the hard
disk drive LEDs being off (see on page 14 ).
• You have used
http s
(not
http
) in the URL field of your web browser.
Ensure that your browser supports Secure Sockets Layer (SSL) v3.0
encryption and that it is enabled.
• The management computer (the computer you are using to manage the
appliance) does not have the appliance configured as its proxy. If you have
a proxy between the management computer and the appliance, the proxy
must be configured with the appliance as its handoff host.
• If you are remotely connected to the appliance (across the network)
through the LAN1 port (see on page 16 ), ensure that:
– The computer that you are using has a working connection to your
network, and that it can reach the same subnet to which the
appliance is connected.
– You have used the new IP address that you have configured for the
LAN1 port, in the URL field of your web browser. If you have not
disabled or deleted the default IP address
10.1.1.108
, try using
that IP address (
https://10.1.1.108
).
The appliance’s IP address must be suitable for the subnet to which
the appliance is connected. If it is not, attempt to use the default IP
address and, if that fails, try a direct management connection; see
Step 4 on page 29 .
NOTE: You can only obtain a direct management connection
through the LAN2 port if you are using the appliance in proxy
mode
and you have not disabled the LAN2 port ( Step 17 on
page 37 ).
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