16
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Using a cycle with a low spin speed.
Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/spin speed for your
item. To remove extra water in the load, select DRAIN & SPIN. Load
may need to be rearranged to allow even distribution of the load in
the basket.
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer to
spin correctly, leaving the load wetter than normal. Evenly arrange
the wet load for balanced spinning. Select the DRAIN & SPIN cycle
to remove excess water. See “Using Your Washer” for loading
recommendations.
Load off balanced.
See “Vibration or Off-Balance” in Troubleshooting section for more
information.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
floor. Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
Dry spots on load after
cycle
High speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash
temperatures.
High Efficiency washers use cooler wash and rinse water
temperatures than traditional top-load washer. This includes cooler
hot and warm washes.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer may be tightly packed.
The washer is less efficient at rinsing when tightly packed.
Load garments in loose heaps evenly around the agitator.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer is started.
First try the solutions suggested here or visit our website at
www.maytag.com/product_help
-
In Canada
www.maytag.ca
for assistance and to possibly avoid a service call.
Summary of Contents for MVWB765FW0
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