14
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. See “Installation Instructions”.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound.
See “Level the Washer” in Installation Instructions.
Vibration during spinning
or washer stopped
Load could be unbalanced.
Load items in loose heaps evenly around the agitator. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items. Redistribute the load, close the
lid, and touch and hold START/PAUSE.
Use Bedding cycle for oversized, non-absorbent items such as
jackets and small comforters.
Item or load not suitable for selected cycle. See “Cycle Guide” and
“Using Your Washer” in this Use and Care Guide.
Noises - For normal operating sounds, go to www.maytag.com/product_help
Clicking or metallic noises Objects may be caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming
Washer may be draining water.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the SPIN/DRAIN cycles.
Humming
Load sensing may be occurring.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring
Basket may be slowing down.
You may hear the whirring sound of the basket decelerating.
This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level.
Water may splash off basket if washer is not level. Check that load
is not unbalanced or tightly packed.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as recommended.
Unbalanced loading can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for Auto Sensing Water Level mode.
The load will not be completely under water. The washer senses
load sizes and adds the correct amount of water for optimal cleaning
performance in High Efficiency operation. See “What’s New under
the Lid?”
Run clean washer cycle to optimize the water level and wash
performance.
First try the solutions suggested here or visit our website at
www.maytag.com/product_help
-
In Canada
www.maytag.ca
for assistance and to possibly avoid a service call.
Summary of Contents for MVWB765FW0
Page 3: ...3 ...
