Maytag MAH6700AW Series Service Download Page 9 | Manualshive

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©2006 Maytag Services

16026186

9

General Information

Trouble Shooting and Diagnostic Guide is
located behind the unit taped to the back.

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Summary of Contents for MAH6700AW Series

Page 1: ...dels This manual includes but is not limited to the following MAH6700AW Service This manual is to be used by qualified appliance technicians only Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person 16026186 September 2006 2006 Maytag Services ...

Page 2: ...NING REPAIRS WARNING To avoid risk of severe personal injury or death disconnect power before working servicing on appliance to avoid electrical shock To locate an authorized servicer please consult your telephone book or the dealer from whom you purchased this product For further assistance please contact Customer Service Support Center Customer Assistance Information Resource CAIR Center CAIR Ce...

Page 3: ...spond 12 Consumer Information Codes 12 Service Mode 13 Quick Spin Test 14 Hold Quick Spin Step 14 Fast Time Down Test 14 Quick Service Cycle 14 LED Switch Test 14 Board Input Test 15 Board Output Test 15 Display Diagnostic Codes 17 Diagnostic Codes 17 Component Testing Information 19 Disassembly Procedures Top Cover Removal 24 Water Level Sensor Removal 24 MEMS Sensor Removal 25 Reactor Removal 25...

Page 4: ...ant Safety Information To reduce the risk of fire electric shock serious injury or death to persons when using your washer follow these basic precautions Read all instructions before using the washer Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer Do not wash articles that have been previously cleaned in washed in soaked in or spotted with gaso...

Page 5: ...electric shock by providing an escape wire for the electric current Standard accepted color coding for ground wires is green or green with a yellow stripe Grounding wires and wires colored like grounding wires are NOT to be used as current carrying conductors To reduce the risk of fire electric shock serious injury or death all wiring and grounding must conform with the latest edition of the Natio...

Page 6: ...er to contact a qualified electrician and have properly grounded three prong wall receptacle installed in accordance with appropriate electrical codes To avoid the risk of electrical shock or death this equipment must be grounded This equipment MUST be grounded In the event of an electrical short circuit grounding reduces the risk of electric shock by providing an escape wire for the electric curr...

Page 7: ... 2006 Maytag Services 16026186 7 Important Safety Information ...

Page 8: ... technician For Maytag call 1 800 462 9824 or visit the Web Site at www maytag com For product in Canada call 1 866 688 2002 or visit the Web Site at www maytag com Warranty service must be performed by an authorized technician We also recommend contacting an authorized technician if service is required after warranty expires Parts and Accessories To order parts and accessories for your product Fo...

Page 9: ... 2006 Maytag Services 16026186 9 General Information Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back ...

Page 10: ...ble kinked dispenser to outer tub hose Hot water pressurization may force door open No Tumble Start normal cycle with an empty machine and allow a fill to check tumble See Board Output Test or Quick Spin Test Before test make sure that the tumbler is empty Check for loose connections at machine control board pressure switch motor tach harness and motor control Check motor windings resistance See C...

Page 11: ...in Check if temperature inside the drum is higher than 50 C 122 F If there is no problem with temperature check wiring of machine control board and door lock switch Drain manually by removing drain hose clamp Display shows L0 Press Power Off button to turn off the washer and unplug and reconnect washer Press any key to turn on the washer If L0 is displayed machine control board and door lock switc...

Page 12: ...until a beep is heard When display shows 00 only the Power Off button will function Press Power Off and make new cycle selections Consumer Information Codes If the consumer observes codes on display see table below LED Display Description Diagnostic code FL Door failed to lock after 3 attempts 4 LE Water sensor level fault 8 OE A fault is detected in the water level sensor Data frequency shows the...

Page 13: ... symbol indicated in the Test or Display column with the text and symbols indicated in the text following the quick reference table for a more detailed explanation Test or Display To Start or Hold To Cancel or resume Quick Spin Test Press Delay Start and Rinse Spin Press Delay Start and Rinse Spin or press Power Off Hold Quick Spin Test step Press Rotary Cycle Selector during test Press Rotary Cyc...

Page 14: ...etects proper water level During this time tumble at 45 rpm for 5 seconds in a clockwise direction pause for 2 seconds tumble at 45 rpm for 5 seconds in a counterclockwise direction pause for 2 seconds Continue pattern until the water level is detected Minimum time for this segment to be 5 seconds After water height is achieved continue tumble pattern for another 14 seconds If the washer is equipp...

Page 15: ...uring the time when the machine is correcting for the unbalance e g slowing down to redistribute the load or to get to a lower spin speed Once the situation has been corrected i e the load has begun tumbling or the lower speed has resulted in an acceptable amount of balance UC will once again be displayed When the Delay Start key is pressed the water temperature will be displayed in Degrees F Fahr...

Page 16: ...tor knob is pressed again to turn OFF the output Pressing the Delay Start key will turn ON the motor and the Delay Start LED This output and the LED will remain ON until the Delay Start key is pressed again to turn OFF the output When activated the machine will tumble for 5 seconds in the CW direction pause for 2 seconds tumble in the CCW direction for 5 seconds pause for 2 seconds repeating this ...

Page 17: ...ic codes list press the Delay Start and Chime keys for 3 seconds while viewing the list Diagnostic Codes Diag Code Description Trigger Action to be taken 1 No Drain The water level fails to drop below the Low W ater level reset within 15 minutes before a spin begins Displays nd See Will Not Drain Troubleshooting Procedures 2 The door fails to unlock Door failed to unlock after 3 attempts Displays ...

Page 18: ...Used 29 Sump thermistor failure Optional Abnormal high low temp or ohm resistance seen Displays tE Loose or pinched wires Bad sump thermistor Diag Code Description Trigger Action to be taken 30 33 Not Used 2E Motor Drive failure Locked Hall sensor fault Machine control is attempting to drive the motor but is not seeing any tach response Visual check shows motor is not moving Display E3 Evaluate wi...

Page 19: ...DC Motor Unplug harness connector and test from wire insertion side of connector Pin 1 and Pin 2 of CN9 Pin 1 and Pin 3 of CN9 Pin 2 and Pin 3 of CN9 Any 2 Pins 1 2 3 on Motor Connector 3 0 ohms 3 0 ohms 3 0 ohms 3 0 ohms Drain Pump During drain check voltage at Pin 1 of CN5 and Pin 6 of CN10 120V AC Water Valves Check voltage at Pin 1 and Pin 1 2 4 of CN10 Unplug harness connector and test from w...

Page 20: ...eath disconnect power to unit before servicing unless testing requires power 20 16026186 2006 Maytag Services 1 2 3 CN10 CN9 CN3 CN11 CN6 CN7 CN5 RY9 CN8 9 1 1 5 1 4 4 1 8 5 3 1 3 1 Motor Normal resistance is approximately 3 0 ohms between any 2 pins 1 2 or 3 Machine Control Board MEMS Sensor ...

Page 21: ...cle The cycle time will not be extended to reach the desired temperature When ATC warm wash is selected the heater turns on if the water temperature in the tub is below 95 degrees F The heater will turn off when the water temperature is above 105 degrees F or time has expired for the wash cycle The cycle time will not be extended to reach the desiredtemperature When hot wash is selected the heater...

Page 22: ...e servicing unless testing requires power 22 16026186 2006 Maytag Services SUB TOTAL DISENTANGLE FILLING TO REMOVE SUDS RINSE FILL Rotation of Spinner MIDTERM SPIN DRAIN RINSE 1 SUB TOTAL DISENTANGLE FILLING TO REMOVE SUDS RINSE FILL Rotation of Spinner MIDTERM SPIN DRAIN RINSE 1 Water flow through dispenser during Rinse 1 fill ...

Page 23: ...e servicing unless testing requires power 2006 Maytag Services 16026186 23 SUB TOTAL DISENTANGLE FILLING TO REMOVE SUDS RINSE FILL Rotation of Spinner MIDTERM SPIN DRAIN RINSE 2 SUB TOTAL DISENTANGLE FILLING TO REMOVE SUDS RINSE FILL Rotation of Spinner MIDTERM SPIN DRAIN RINSE 2 Water flow through dispenser during Rinse 2 fill ...

Page 24: ...RNING Top Cover Removal 1 Disconnect power supply to unit 2 Remove 2 10mm screws from washer back 3 Slide Top Cover towards the rear to clear the screw head from flange on the bottom side of the Top Cover Water Level Sensor Removal 1 Disconnect power supply to unit 2 RemoveTop Cover 3 Remove harness plug 4 Remove Pressure Hose 5 Remove single attachment screw ...

Page 25: ...d An open coil or loose electrical connection would result in a dead board complaint A resistance check across the coil leads should indicate less than 1 ohm EMI Filter Removal 1 Disconnect power supply to unit 2 RemoveTop Cover See Top Cover Removal 3 Loosen 13mm acorn nut and slide EMI Filter out of bracket NOTE Mark the wire locations on the EMI before removing the terminals MEMS Sensor Removal...

Page 26: ...ove two screws each hot and 3 valve combo cold valve 4 Remove hose clamps and hoses NOTE The hose circuitry is marked on the Dispenser top Dispenser Removal 1 Disconnect power supply to unit 2 Depress the release tab and slide drawer from washer Combo Cold Valve Hot Valve 3 RemoveTop Cover See Top Cover Removal 4 Remove clamps and hoses from dispenser Pre Wash Main Hot Bleach Main Cold NOTE The ho...

Page 27: ... grasp with your left hand then gently hit the lower right corner of the panel to unhook it from the cabinet Repeat the process for the left side of the panel Roll Console down and lift away from washer 6 Remove Reactor wire from wire clip 7 Remove the Reactor wire harness connectors from the PCB Board 8 Remove five screws from PCB Housing to access the LED Circuit Board Door Removal 1 Disconnect ...

Page 28: ...ury or death disconnect power to unit before servicing Disassembly Procedures WARNING 3 Remove hinge retainer plate 4 Remove door from hinge posts 5 Remove screws around the perimeter of the glass retainer 6 Remove the glass retainer 7 Remove glass 8 Remove external viewing window ...

Page 29: ...ING Front Panel Removal 1 Disconnect power supply to unit 2 Remove Top Cover 3 Remove Console 4 Open door and remove Boot Retainer Clamp Expand the Boot Clamp Spring located at the 6 o clock position 5 Pull the boot from the lip formed into the front opening 6 Remove four screws attaching the front to the cabinet 7 Disconnect the wire connectors to the Door Lock ...

Page 30: ...8 Lift Front Panel from bottom brackets Boot Removal 1 Disconnect power supply to unit 2 RemoveTop Cover See Top Cover Removal 3 Remove Console See Console Removal 4 Remove Front Panel See Front Panel Removal 5 Loosen boot clamp at the 12 o clock position NOTE When installing the boot align the index tabs on the boot with the screws on either side of the Fill Tube ...

Page 31: ...isconnect power to unit before servicing Disassembly Procedures WARNING Motor Removal 1 Disconnect power supply to unit 2 Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slots 3 Remove Drive Belt 4 Remove wire harness plug to motor and ground wire ...

Page 32: ...k of electrical shock personal injury or death disconnect power to unit before servicing Disassembly Procedures WARNING 6 Remove Motor from Cabinet 5 Remove two13mm bolts NOTE During reinstallation be sure all four bushings are installed properly ...

Page 33: ...ING Drain Pump Removal 1 Disconnect power supply to unit 2 Remove Back Cover 3 Remove clamp and Drain Hose NOTE There may be water remaining in the hose from the last cycle 4 Remove clamp and Pump Hose 5 Remove wiring connector 6 Remove three 13mm bolts securing Drain Pump to base 7 Remove screw securing Drain Pump to bracket Twist Drain Pump clockwise to remove ...

Page 34: ...See Drain Pump Removal 8 Remove the two 13mm bolts securing the Rear Struts to the base 9 Rotate the struts up against the bottom of the tub to ease removal of the tub assembly NOTE The rear struts can be identified by the green sleeve 10 Remove two each side 13mm bolts securing Counter Weights NOTE Torque bolts to 11 22 ft lbs during installation 11 Remove wire harness connectors for the heater T...

Page 35: ...oid risk of electrical shock personal injury or death disconnect power to unit before servicing Disassembly Procedures WARNING 14 Remove fill hose 15 Remove Pressure Switch harness connector 16 Remove the Pressure Hose 17 Remove ground wire ...

Page 36: ... before servicing Disassembly Procedures WARNING 18 Remove left and right Vent Hoses 19 Lift Suspension Spring from keeper in cabinet Repeat for the opposite side and let Outer Tub rest on support board 20 Remove two screws securing Center Brace to Back Guard 21 Remove remaining screws securing Back Guard to cabinet ...

Page 37: ...ont and rear of the tub and slide out Use a blanket or rug to protect the floor 23 Set the tub on the floor Position 4 wood blocks or equivalent around the spinner shaft Roll the tub to the upright position and rest it on the blocks 24 Remove the 10mm screws around the perimeter of the tub NOTE Torque tub bolts to 6 11 ft lbs 25 Separate the front and rear halves of the Outer Tub ...

Page 38: ...trical shock personal injury or death disconnect power to unit before servicing Disassembly Procedures WARNING 26 Tub Gasket can be replaced after tub halves are split 27 Lift Spinner to access Wave Washer 28 Remove screw and release tab to remove Baffles ...

Page 39: ... 2006 Maytag Services 16026186 A 1 A A A A Appendix ppendix ppendix ppendix ppendix A A A A A ...

Page 40: ...A 2 16026186 2006 Maytag Services ...

Page 41: ...ose or laundry tub Multi wrench Utility knife Channel lock Level READ THIS BEFOREYOU START Tools needed for installation CABINET DIMENSIONS Note The height of the washer from top to floor is 38 this includes the leveling leg screwed all the way in The customer can unscrew the leg out an additional 7 8 for a total overall height of 38 7 8 Hose guide Bolt hole covers Wrench A C B D 9700 8700 series ...

Page 42: ... a properly installed and grounded outlet ADDITIONAL GROUNDING CONNECTIONS A grounding kit Part No 12001875 is available It contains the ground wire clamp ground screw and washer Connect the ground wire to back of unit with the cabinet ground screw and washer Secure the other end of ground wire to a grounded COLD metal water pipe NEVER CONNECT GROUND WIRE TO PLASTIC PLUMBING LINES GAS LINES OR HOT...

Page 43: ...r weakly supported structure LOCATION CONSIDERATIONS It is recommended the washer never be installed in areas where water may freeze since the washer will always maintain some water in the water valve pump and hose areas This can cause damage to belts pump hoses and other components Operating temperature should be above 60 F ALCOVE OR CLOSET INSTALLATION MINIMUM CLEARANCES FOR CLOSETAND ALCOVE INS...

Page 44: ...EMENT P ARTS AND ACCESSORIES For technical assistance or if your washer requires replacement parts or accessories contact Maytag Customer Service toll free 1 888 4 Maytagfor information on the nearest authorized Maytag Parts Distributor Proper installation is the responsibility of the owner Service Calls Performed As A Result Of Improper Set up Adjustment And Or Connection Are The Responsibility O...

Page 45: ... bolt with spacer through the hole in the rear wall of the washer Repeat for each bolt 3 Fill the holes with the supplied plastic covers 4 Keep the shipping bolts and spacers for future use STEP 2 INSTALLING THE WASHING MACHINE Selecting a location Before you install the washing machine select a location with the following characteristics A hard level surface if the surface is uneven see Adjusting...

Page 46: ...ne rubber washer per hose and install each fill hose to the water valve Make sure the hose marked HOT is attached to the HOT faucet Tighten by hand until snug and the 2 3 of a turn with pliers DO NOT OVERTIGHTEN NOTE For the right use of water connect both HOT and COLD water valve If one is not connected nF No fill Error can occur 3 Turn on HOT and COLD water supply and check all connections at th...

Page 47: ...sher has been properly leveled All legs should be firmly on the floor and leveling leg lock nuts tight ened up against the bottom of the washer base frame Washer fills properly on all temperature selections T est for proper operation by running the washer through a complete cycle COLD WEATHER STORAGE The following precautions should be taken if a washer is to be stored after use where it would be ...

Page 48: ... 3 Unscrew and disassemble the four leg assemblies Étape 3 Dévisser les quatre pieds et les retirer Paso 3 Desatornille y desarme los cuatro montajes de las patas Step 4 Disassemble each leg from the bracket Then flip the bracket over and remount onto the leg Étape 4 Retirer chaque pied de son support Ensuite retourner le support et le remonter sur le pied Paso 4 Separe cada pata de la ménsula Lue...

Page 49: ...drawing above Once interlocked gently lower the front of the dryer down onto the washer Étape 11 Incliner la sécheuse vers l arrière et faites la glisser jusqu à ce que les supports de la sécheuse s enclenchent dans ceux de la laveuse conformément à l illustration ci dessus Une fois que les supports sont enclenchés les uns dans les autres abaisser la sécheuse sur la laveuse Paso 11 Incline la part...

Page 50: ...A 12 16026186 2006 Maytag Services NOTES ...

Page 51: ... 2006 Maytag Services 16026186 B 1 A A A A Appendix B ppendix B ppendix B ppendix B ppendix B ...

Page 52: ... E W A SH E R TABLE OF CONTENTS Safety Instructions 1 2 Operating Instructions 3 Using the Controls 4 8 Water Use 8 Detergent Use 9 Features 9 10 Care and Cleaning 11 Storing theWasher 12 Troubleshooting 12 14 Operating Sounds 15 Warranty 16 MAH 3 G U I D E U SE C ARE U SE C ARE G U I D E ...

Page 53: ...l Number ______________________ Serial Number ______________________ 2 IMPOR TANT Keep this guide and the sales receipt in a safe place for future reference Proof of original purchase date is needed for warranty service If you have questions call Customer Assistance 1 800 688 9900 USA 1 800 688 2002 CANADA Mon Fri 8am 8pm EasternTime Internet http www maytag com U S A customers using TTY for deaf ...

Page 54: ...ubstances give off vapors that could ignite or explode Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more HYDROGEN GAS IS EXPLOSIVE If the hot water system has not been used for such a period before using a washing machine or combination washer dryer turn on all hot water faucets and let the water flow from each for several minute...

Page 55: ...cle Selector dial After a pause of one to two minutes the cycle will resume Close door carefully to avoid slamming OPERATING INSTRUCTIONS NOTE To ensure that your additional items get clean do not wait more than five minutes after the cycle has started to add the item LOAD THE CLOTHES WASHER 3 1 Load the washer loosely DO NOT overload 2 Close the door 3 Add detergent and additives to the dispenser...

Page 56: ...fabrics For best results use liquid detergent Colors select models For bright fabrics or fabrics that may bleed Whites select models For white fabrics with or without bleach Enviro Plus select models For geographic areas where energy and water conservation is needed Quick Wash For lightly soiled or wrinkled garments needed quickly Control features vary by model Sanitary select models For heavily s...

Page 57: ...d the washer Step 2 Press the arrow pad to select the wash and rinse water temperatures Follow the garment care label and chart below for best results Sanitary Cold select models Heavily soiled colorfast items Only available with the Sanitary cycle Hot Cold Whites and heavily soiled color fast items ATC Warm Warm Color fast items When warm rinse is selected only the final rinse will be warm The ot...

Page 58: ... 9 12 or 19 hours select models one hour increments 1 Make the appropriate selections for your load 2 Press the Delaypad until the desired delay time appears in the display 3 Press the Cycle Selector dial The delay time will start counting down 4 To cancel a delay press the Power Offpad and restart Chime Press the Chimepad to increase or decrease the end of cycle signal volume or turn the signal o...

Page 59: ... the load Rinse and Spin Use for loads that need rinsing only or to add rinse added fabric softener to a load Spin Only Provides a spin to remove more water from the load Step 6 T o start the washer press theCycle Selectordial Before the washer starts to fill it will make a series of clicking noises to check the door lock and do a quick drain Changing a Cycle If an incorrect cycle has been acciden...

Page 60: ...or three seconds The Control Lock light will go out Cycle Indicator Lights The Wash Rinse and Spin lights at the top of the control panel will illuminate progressively to indicate when the washer is in those portions of the cycle These lights will flash when the cycle has been paused Pad Indicator Lights The indicator lights above the pads will illuminate when the pad is selected Cycle Setting Ind...

Page 61: ...t if both laundry products are in the same form granular or liquid Brand names are trademarks of the respective manufacturers To determine water hardness in your area contact your local water utility or State University Extension office in your area AUTOMATIC DISPENSER If using regular detergent formulated for top loading washers it is important to pay close attention to the soil level of the load...

Page 62: ...iluted with warm water until it reaches MAX FILL in the compartment 3 The dispenser automatically releases liquid fabric softener at the proper time during the rinse cycle FABRIC SOFTENERCOMPARTMENT NOTES Never pour undiluted liquid chlorine bleach directly onto the load or into the tub It is a powerful chemical and can cause fabric damage such as weakening of the fibers or color loss if not used ...

Page 63: ...in cycle without any load in the washer CARE AND CLEANING CLEANING THE DISPENSERS Clean the interior of the washer periodically to remove any dirt soil odor mold mildew or bacteria residue that may remain in the washer as a result of washing clothes We recommend taking the following steps every 60 to 120 days to clean and freshen your washer interior The frequency with which the washer should be c...

Page 64: ...closed Make sure the washer is plugged in Check fuse or reset circuit breaker Press the Cycle Selector dial to start the washer Straighten water inlet hoses Disconnect hoses and clean screens Hose filter screens may be plugged Open and close the door then press the Cycle Selector dial Mak e sure the washer is running with sufficient water pressure See Installation Instructions Make sure the Deterg...

Page 65: ...se or reset circuit breaker Close the door and press the Cycle Selector dial For your safety the washer will not tumble or spin unless the door is closed Press the Cycle Selector dial to stop the washer The washer door will remain locked during the heating portion of the Sanitary Cycle select models It may take a few moments for the door lock mechanism to disengage Check fuse or reset circuit brea...

Page 66: ...te the load press the Cycle Selector dial Press Power Off pad then restart the cycle If the code reappears call for service see below Close the door tightly and restart the cycle If the code reappears call for service see below Close the door tightl y and restart the cycle If the code reappears call for service see below Call for service see below Call for service see below Make sure the door is f...

Page 67: ...ate time This will occur even if bleach and fabric softener are not used Before the washer starts to fill it will make a series of clicking noises to check the door lock and do a quick drain This is audio confirmation the door has locked successfully Due to tub movement during the spin cycle air is transferred in and out of the tub to provide optimum performance Water is being extracted through th...

Page 68: ...Troubleshooting section in your Use and Care Guide or call the dealer from whom your appliance was purchased or c all Maytag Services LLC Customer Assistance at 1 800 688 9900 USA and 1 800 688 2002 Canada to locate an authorized servicer Be sure to retainproof of purchase to verify warranty status Refer to WARRANTY for further information on owner s responsibilities for warranty service If the de...

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