CCpilot VC
2.2
Common templates
2017-03-13
w ww.maximatecc.com
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8.
Technical Support
Contact your reseller or supplier for help with possible problems with your device. In order to get the
best help, you should have your device in front of you and be prepared with the following information
before you contact support.
Part number and serial number of the unit, which you find on the brand label.
Date of purchase, which is found on the invoice.
The conditions and circumstances under which the problem arises.
Error codes signaled by the internal buzzer
Possible error messages which are shown.
Operating system type and its version number.
The device log files (if possible).
Prepare a system report on the device, from within CCsettings (if possible).
Information regarding possible external equipment which is connected to the device.
Additional sources of information are available on the maximatecc support site
http://support.maximatecc.com
.
