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Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download drivers using the Internet FTP site, in addition to our BBS. You can access our
FTP server independently, or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
www.matrox.com/mga
FTP;
ftp.matrox.com/pub/mga/
Send questions or comments regarding the site to:
e-mail;
If you have a problem
If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer – This is usually the quickest and most effective method of
technical assistance. Your dealer is local and may be familiar with your complete
system. In the case of hardware warranty assistance, the product must be returned to the
dealer, who will return it to Matrox.
2
If your Matrox product was provided by your computer manufacturer, contact this
manufacturer. For contact information, see your computer documentation or contact the
vendor.
3
Matrox BBS – You can download driver updates (which may eliminate a particular
bug), utilities, and other information from our 24-hour Bulletin Board Service (BBS).
The phone number is 514-685-6008. The communication parameters are 8 data bits, 1
stop bit, and no parity. You’ll be prompted to enter your first and last name and a
password. If you don’t have an account, it’s created when you enter your name for the
first time. See also “Matrox Web and FTP sites”.
4
MATFAX instant fax – Call our dial-up Matrox fax service at 514-685-0174. Using a
touch-tone phone, you can have faxes sent to you automatically 24 hours a day.
Available documents include common installation problems, available drivers and
updates, and product data sheets.
