22
Matrox Extio Series – User Guide
3
Solution
If possible, update your Matrox display driver. Matrox makes new display drivers available on
the Matrox Technical Support Web site (
www.matrox.com/graphics/support/drivers
Problem
Program window or dialog box doesn’t appear on screen
1
Cause
Another window or dialog box may be covering the window or dialog box you want to see.
1
Solution
Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
2
Cause
If you’re using multi-display mode, the program window or dialog box may be in a display
or on a monitor that’s unusable. (For example, your monitor may not be properly connected
or configured.)
1
Solution
Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
3
Cause
If you’re using graphics hardware other than the graphics hardware in your Extio unit, the
program window or dialog box may be in a display controlled by the graphics hardware in
your computer.
1
Solution
If you’re using your unit in a remote location from the host computer, disable any display
controlled by the graphics hardware in your computer.
Windows 2000/XP –
1
Right-click your Windows desktop background, then click
Properties
"
Settings
.
2
Select the display you want to disable, then clear the
Extend my Windows desktop onto
this monitor
check box.
3
Click
OK
.
Windows Vista
–
1
Right-click your Windows desktop background, then click
Personalize
"
Display
settings
.
Note:
If your Matrox product was provided by the manufacturer of your computer, check
the Web site of that manufacturer for the latest display driver. A display driver provided by
the manufacturer of your computer is more likely to be tested with your computer model.
Note:
If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (
) and describe the problem. This
information may help us come up with a fix or work-around in a future driver release.