14
Matrox Extio Series – User Guide
2
Solution
If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer built-in graphics hardware.
3
Cause
The problem may be specific to the motherboard in your computer.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the manufacturer of your motherboard or computer. Many motherboard or
computer manufacturers have software updates available on their Web site.
4
Cause
Your Extio unit may not be properly connected to the interface card.
1
Solution
Interface card –
While your computer is
turned on, make sure both the transmission
(
TX
) and reception (
RX
) indicator lights on
the bracket of your interface card are green.
If the reception indicator is red and you have
separate optical cables, switch the cables in
the optical connector of your Matrox
product. For more information,
“Connect your unit to your interface card”,
page 8
If the transmission indicator is red, your optical connector may be loose. Make sure your
optical connector is firmly in place by pushing it into its housing. If the light doesn’t change
to green, contact your Matrox representative.
2
Solution
Unit –
While your unit is turned on, make
sure the reception indicator light is off. This
indicator light is inside your unit next to the
optical connector. If the indicator light is on
(red) and you have separate optical cables,
switch the cables in the optical connector of
your Matrox product. For more
information,
see “Connect your unit to your
5
Cause
Your optical cable may be defective.
1
Solution
Change your optical cable.
Reception indicator light
Optical connector
Transmission indicator light
Reception indicator light
Optical connector