Matrox Extio Series – User Guide
15
Problem
Wrong color balance, screen image off-center, or no picture at all
1
Cause
Windows XP Service Pack 2
– Windows Service Pack 2 has installed a version of the Matrox
display driver that doesn’t support your Matrox product.
1
Solution
You need to install a display driver that supports your Matrox product. To reinstall the display
driver, you first need to restart your computer in VGA mode (
). While in VGA mode, install the Matrox display driver on the installation CD-ROM
provided with your product. If no CD was provided with your product, see the Matrox
Technical Support Web site (
www.matrox.com/graphics/support/drivers
) to download a
display driver.
2
Cause
Your unit or your host computer may be turned off.
1
Solution
Make sure the power supply is properly connected to your unit. Make sure both your unit
and your host computer are turned on.
3
Cause
Your interface card may not have been detected. Also, your computer may have re-enabled
your built-in graphics hardware.
1
Solution
To disable your built-in graphics card and re-enable your interface card:
1
Connect a monitor to the graphics connector at the back of your monitor.
2
Disable your built-in graphics hardware.
Windows 2000/XP
–
a
Click
Start
"
Settings
*
"
Control Panel
"
Performance and Maintenance
*
"
System
(double-click*)
"
Hardware
"
Device Manager
. (* Depending on your
version and configuration of Windows, this part of the step may not be necessary.)
b
Double-click the
Graphics Adapter
list item to expand it, then double-click the
name of your built-in graphics hardware.
c
Under
Device usage
, select
Do not use this device (disable)
.
d
Click
OK
to accept the changes, then close the Device Manager dialog box.
Windows Vista
–
a
Click
Start
"
Settings
*
"
Control Panel
"
Hardware and Sound
*
"
Device
Manager
"
Continue
*. (* Depending on your version and configuration of
Windows, this part of the step may not be necessary.)
b
Double-click the
Graphics Adapter
list item to expand it, then double-click the
name of your built-in graphics hardware.
c
Click
Driver
"
Disable
"
Yes
.
d
Click
OK
, then close the Device Manager dialog box.