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User Guide

20216-301-0210

2017.03.20

Matrox

™

C-Series

™

ENGLISH

C900 • C680 • C420

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Summary of Contents for C900

Page 1: ...1 User Guide 20216 301 0210 2017 03 20 Matrox C Series ENGLISH C900 C680 C420 ...

Page 2: ...rdware 8 Before you begin 8 Step by step installation 9 Replacing brackets on your graphics card 10 Installing multiple graphics cards 11 Connecting your monitors 13 Before you begin 13 Step by step connection setup 14 Installing your Matrox software 16 Before you begin 16 Matrox PowerDesk software 17 Accessing PowerDesk 17 Accessing Matrox PowerDesk help 17 Troubleshooting 18 What to do if you ha...

Page 3: ...s User Guide 3 Customer support 23 Matrox web 23 Technical support 23 Driver and software download 24 View your warranty information 24 View the open source packages used by Matrox 24 Register your Matrox product 24 ...

Page 4: ...e metal frame of your computer When handling a card carefully hold it by its edges and avoid touching its circuitry Don t stack devices or place devices so close together that they re subject to recirculated or preheated air Don t operate your system or Matrox product near a heat source or restrict airflow to your system and make sure the ambient temperature doesn t exceed the maximum recommended ...

Page 5: ...tions and guidelines For more information see your Matrox user guide Invisible laser radiation may be emitted from disconnected fibers or connectors Don t stare into beams or view directly with optical instruments Only use optical transceivers originally supplied with the product or use a replacement that s approved by Matrox For more information on laser support and compliance see your Matrox use...

Page 6: ...therboard with available PCI Express 16 slot Internet access for software installation Software Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows Server 2012 R2 64 bit Windows Server 2008 R2 64 bit Windows 7 32 bit 64 bit Windows Embedded Standard 7 32 bit 64 bit Monitor DisplayPort DVI HDMI Supported only with C680 and C420 products C680 and C420 only Supported using identical third part...

Page 7: ... PowerDesk software features and options see the help file included with your PowerDesk software We provide additional information in help and Readme files Be sure to check for any last minute release notes included with your product Also check the Matrox web site www matrox com graphics for the latest Matrox software technical support and product information ...

Page 8: ...parts drain static electricity from your body for example by touching the metal frame of your computer When handling a card carefully hold it by its edges and avoid touching its circuitry Always try to insert or remove your card as straight as possible Don t operate your systemnear a heat source or restrict airflow to your system and make sure the ambient temperature doesn t exceed the maximum rec...

Page 9: ...sting graphics card if any If graphics hardware is built into the motherboard of your computer you may need to disable it manually For more information see your system manual 2 Choose an expansion slot Most computers have different types of expansion slots Choose a PCI Express PCIe 16 slot depending on the type of card you have Your system manual should identify the location of each type of expans...

Page 10: ... restart your computer and install your Matrox software see Installing your Matrox software page 16 Replacing brackets on your graphics card Most Matrox low profile graphics cards ship with ATX brackets compatible with most systems Low profile graphics cards The following explains how to change brackets on your low profile product 1 Remove the current bracket from your Matrox graphics card by remo...

Page 11: ...rox C Series graphics cards in your system The following card combinations are supported Two 2 C420 Two 2 C680 Two 2 C900 One 1 C900 one 1 C680 Low profile bracket Matrox C420 shown WARNING To avoid damaging your cards alwaysinsertyourcardasstraightas possible into the slot Don t rock the card from side to side If you meet resistance don t force the card into the slot ...

Page 12: ...g your graphics cards with a ribbon cable sold separately You can interconnect either two Matrox C900 graphics cards or two Matrox C680 graphics cards Attach the ribbon cable to the connector labeled GEN0 on one card and to the connector labeled GEN0 on the next graphics card GEN0 GEN1 WARNING To make sure the cable is inserted properly the cable edge marked with a red line should be closest to th...

Page 13: ...MI active To get the most out of your Matrox product we recommend you use identical monitors Whenever you change your connection setup make sure you re using the correct connectors and that all connectors are properly fastened Don t change monitor connections while your computer is turned on While your computer is turned on it may be using monitor settings that are specific to the current monitor ...

Page 14: ...racket of your Matrox card If you don t have a mini HDMI to HDMI cable useaminiHDMItoHDMIadapterto connect your monitor cable to the mini HDMI connector labeled 1 on the bracket of your Matrox card If your monitor has a DVI connector use a mini HDMI to DVI adapter to connect your monitor cable to the mini HDMI connector labeled 1 on the bracket of your Matrox card 2 Connect the other monitors Repe...

Page 15: ... DisplayPort connector labeled 1 on the bracket of your Matrox card If your monitor has a DVI connector use a mini DisplayPort to DVI adapter active to connect your monitor cable to the mini DisplayPort connector labeled 1 on the bracket of your Matrox card 2 Connect the other monitors Repeat step 1 for each monitor you want to connect Your Matrox card is now installed Restart your computer and in...

Page 16: ...Matrox product was provided by the manufacturer of your computer check the web site of that manufacturer for the latest display driver A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model You may need administrator rights to install or uninstall certain software For more information see Windows documentation or contact your system admi...

Page 17: ...k help For information on Matrox PowerDesk software features and options see the help file included with your PowerDesk software While using Matrox PowerDesk software you can access the help file in several ways From the main PowerDesk interface click Help and Troubleshooting Æ PowerDesk help For information on a specific feature or control on a page click the Help button on that page To find all ...

Page 18: ...hardware If your problem persists contact Matrox For more information see Customer support page 23 Common problems and solutions This section addresses common problems that could prevent you from using your computer or graphics hardware Problem Computer doesn t display information or boot after Matrox card is installed 1Cause If you have more than one PCIe 16 slot your graphics card may be using a...

Page 19: ...onitor controls brightness contrast and so on For more information see your monitor manual 2Cause Your monitor may not be properly connected the connectors aren t properly fastened or the monitor power cable isn t firmly in place or may have been disconnected 1Solution Make sure you re using the correct connectors that all connectors are properly fastened and that all power cables are firmly in pl...

Page 20: ...Windows 10 8 1 7 If the Windows method for display driver installation was used instead of running the setup program included with your Matrox display driver the driver may not be installed for all the graphics cards it supports 1Solution Run the setup program included with the Matrox display driver The setup program automatically installs the display driver for each Matrox graphics card it suppor...

Page 21: ... DVI DisplayPort HDMI Maximum resolution 1920 1200 60 Hz HDMI DVI 4096 2160 30 Hz DisplayPort 4096 2160 60 Hz DisplayPort Max 3 monitors 3840 2160 30 Hz DisplayPort HDMI 3840 2160 30 Hz DisplayPort Max 2 monitors 2560 1600 60 Hz DisplayPort 1920 1200 60 Hz HDMI Audio output formats Multi stream audio through HDMI Multi stream audio through DisplayPort Multi stream audio through DisplayPort HDCP co...

Page 22: ...monitor see your monitor documentation C680 only Matrox C680 products support 4K UHD Ultra High Definition monitors including those that require internal MST Monitors that use internal MST are seen by PowerDesk as two 2 daisy chained monitors each using a display resolution of 1920 2160 Temperature operational 5 to 55 ºC 41 to 131 ºF near board ambient Temperature non operational storage and trans...

Page 23: ...ox representative or visit our technical support web site at www matrox com graphics support Information we need Please give a complete description of the problem and include Matrox card serial number model number revision number BIOS number driver type and version and memory address at which the Matrox card is installed Computer brand and model name Monitor brand and model name Operating system v...

Page 24: ...support drivers View your warranty information Matrox makes warranty information available on the Matrox site www matrox com warranty View the open source packages used by Matrox Matrox makes information about any open source packages used for your product available on the Matrox site www matrox com graphics en support drivers Register your Matrox product Please register online www matrox com grap...

Page 25: ...atrox hardware products supported by this guide These digital apparatus does not exceed the Class A limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada Français Conformité avec les exigences du ministère de l Industrie Canada Remarque sur les produits matériels Matrox couverts par ce guide Ce present appareil numérique n émet aucun b...

Page 26: ...em Klasse A entsprechenden System entsprechend funktionieren Italiano Informazioni per gli utenti europei Dichiarazione di conformità Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 2014 30 EU elativamente ai dispositivi digitali di Classe A Sono stati provati e sono risultati conformi alle norme EN55022 CISPR22 e EN55024 CISPR24 I...

Page 27: ...n jeu vidéo par vous même ou votre enfant Certaines personnes sont susceptibles de faire des crises d épilepsie ou d avoir des pertes de conscience à la vue de certains types de lumières clignotantes ou d éléments fréquents dans notre environnement quotidien Ces personnes s exposent à des crises lorsqu elles regardent certaines images télévisées ou qu elles jouent à certains jeux vidéo Ces phénomè...

Page 28: ...ponsible Party Matrox 2002 Ridge Road Champlain NY 12919 Telephone 514 822 6000 extension 2026 Attention Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 these devices may not cause harmful interference and 2 these devices must accept any interference received includi...

Page 29: ...ni per gli utenti europei Informazioni sulla conformità Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 2014 30 EU relativamente ai dispositivi digitali di Classe B Sono stati provati e sono risultati conformi alle norme EN55022 CISPR22 e EN55024 CISPR24 In un ambiente domestico questi prodotti possono causare radiointerferenze nel...

Page 30: ...ou d avoir des pertes de conscience à la vue de certains types de lumières clignotantes ou d éléments fréquents dans notre environnement quotidien Ces personnes s exposent à des crises lorsqu elles regardent certaines images télévisées ou qu elles jouent à certains jeux vidéo Ces phénomènes peuvent apparaître alors même que le sujet n a pas d antécédent médical ou n a jamais été confronté à une cr...

Page 31: ...isco Systems Inc iOS Dolby Laboratories Inc Dolby Dolby Digital Intel Corporation Intel Pentium Thunderbolt Linus Torvalds Linux Microsoft Corporation Aero Direct3D DirectShow DirectX Microsoft MS DOS PowerPoint Windows Windows NT Windows Server Windows Vista PCI SIG PCI PCI X PCIe PCI Express Radio Corporation of America RCA RealVNC Ltd VNC Rovi Corporation Macrovision SD 3C LLC SD SDHC SDXC Sili...

Page 32: ...nnus par les présentes Deutsch Die eingetragenen Warenzeichen sind in den USA Kanada und oder anderen Ländern registriert Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt Italiano I marchi registrati sono registrati negli Stati Uniti in Canada e o in altri paesi Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello naz...

Page 33: ...die Inhalte korrekt und verlässlich Weiterhin übernimmt Matrox Graphics Inc keinerlei Verantwortung für die Benutzung dieses Handbuchs die Vervielfältigung und oder Verteilung im Ganzen oder zum Teil weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter die aus seinem Gebrauch resultieren mögen Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matr...

Page 34: ...Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 514 822 6000 graphics matrox com www matrox com graphics ...

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