Matrix T7XI-01 Service Manual Download

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8.13 04a0 error TroUbleSHooTING

error meSSaGe 04a0

1) SymPTom:

a. UCB no communication received.

2) SolUTIoN:

a. If the display is giving an 04A0 error, LED DSP2 (RS485) should be off (Figure A). If this light is not on and an 04A0 error is present,

replace the UCB.

b. Check the connection of the console communication cable at both the console and the MCB.

c. Replace the console communication cable.

d. Replace the UCB.

fIGUre a

CHaPTer 8: TroUbleSHooTING

Summary of Contents for T7XI-01

Page 1: ...T 7 x I 0 1 T r e a d m i l l S ER V I C E MA N U A l ...

Page 2: ...ode Asset Management 21 5 6 Manager Mode Weather 21 5 7 Manager Mode TV 22 5 8 Manager Mode Applications 23 5 9 Manager Mode Hardware 24 5 10 Manager Mode Service 25 CHAPTER 6 ENGINEERING MODE 6 1 Using Engineering Mode 26 6 2 Engineering Mode General 27 6 3 Engineering Mode Workout 30 6 4 Engineering Mode Setup Defaults 32 6 5 Engineering Mode Network 33 6 6 Engineering Mode Asset Management 34 6...

Page 3: ...6 8 19 Entertainment Troubleshooting TV Will Not Turn On 77 8 20 Entertainment Troubleshooting Entertainment Keypad Issues 78 CHAPTER 9 PART REPLACEMENT GUIDE 9 1 Motor Cover and Lower Shroud Removal 79 9 2 Rear Roller Removal 80 9 3 Deck Replacement 81 9 4 Deck Cushion Replacement 82 9 5 Front Roller Removal 83 9 6 Running Belt Removal 84 9 7 Side Rail Removal 85 9 8 Motor Control Board MCB Remov...

Page 4: ...1 1 1 Serial Number Location Chapter 1 Serial number Location ...

Page 5: ...ea with cool temperatures and low humidity Please leave a clear zone behind the treadmill that is at least the width of the treadmill and at least 79 2000 mm long This zone must be clear of any obstruction and provide the user a clear exit path from the machine For ease of access there should be an accessible space on both sides of the treadmill of at least 24 600 mm to allow a user access to the ...

Page 6: ...this product An appliance should never be left unattended when plugged in Unplug from the outlet when not in use and before putting on or taking off parts This product must be used for its intended purpose described in this service manual Do not use other attachments that are not recommended by the manufacturer Attachments may cause injury To prevent electrical shock never drop or insert any objec...

Page 7: ...guration as the plug No adapter should be used with this product 220 V Units All Matrix 5x 7xe and 7xi 220 V treadmills require the use of a 216 250 V 50 Hz and a 20 A Dedicated Circuit with a non looped isolated neutral ground for power This outlet should be a NEMA 6 20R and have the same configuration as the plug No adapter should be used with this product North American power cord plugs shown D...

Page 8: ...hose and soft brush attachment Corrosion Block available from Matrix part ZMS4001374 DAILY 1 Wipe down the unit after each use with a mild dish soap and water mixture NOTE Spray the soap water mixture onto the cloth NEVER spray directly onto the equipment We recommend that you do NOT allow customers to use spray bottles to clean the equipment If the cleaner is sprayed directly on the equipment or ...

Page 9: ... agents MUST be alcohol and ammonia free 2 Check the emergency stop button and cord for proper operation 3 Check the power cord for damage and make sure that the power cord retainer is installed and securely fastened MONTHLY MAINTENANCE ITEMS 1 Check the alignment of the running belt see Section 3 6 2 Check the tension of the running belt see Section 3 6 NOTE If there is any damage to the running ...

Page 10: ...ar is recommended It is very important to avoid using any other chemical on the touch screen Always dampen the cloth and clean the screen Do not spray the water soap mixture on the screen itself the drips can seep into the display or stain the bezel After cleaning make sure the surface is dry There should not be any left over solvent to seep into the display It is very important to handle the touc...

Page 11: ...mill These bolts adjust the rear roller Do not adjust until the treadmill is on This will prevent over tightening of one side STEP 2 The belt should have equal distance on either side between the frame If the belt is touching one side do not start the treadmill Turn the bolts counter clockwise approximately one full turn on each side Manually center the belt by pushing the belt from side to side T...

Page 12: ...length of 5 minutes EMERGENCY STOP IMMOBILIZATION To stop all functions and immobilize the unit The emergency stop on this treadmill must be returned to its original position in order to allow normal operation of the unit Incline toggles Adjust incline during workout Speed toggles Adjust speed during workout T7XI 01 ENTERTAINMENT ZONE iPOD Will take the user directly to the iPod screen to allow fo...

Page 13: ...lling hills workout button and press ENTER 2 Enter the desired intensity using the ARROW KEYS or the NUMBER KEYPAD and press ENTER 3 Enter the desired workout length using the ARROW KEYS or the NUMBER KEYPAD and press ENTER 4 Enter user weight user weight is used to calculate the caloric expenditure value providing an accurate weight helps to ensure an accurate caloric expenditure rating for each ...

Page 14: ... Chapter 4 Console overlay and workout description Your Matrix treadmill offers a variety of fitness tests the Gerkin Firefighter Protocol the Army Navy USMC and USAF as well as the Physical Efficiency Battery PEB The Gerkin Protocol was developed by Dr Richard Gerkin of the Phoenix Arizona Fire Department It is a sub maximal graded treadmill evaluation used by many Fire Departments across the Uni...

Page 15: ...2 max ml kg min 20 29 30 39 40 49 50 59 SUPERIOR 53 0 48 7 46 8 42 0 46 8 43 9 41 0 36 8 EXCEL LENT 44 2 41 0 39 5 35 2 41 0 38 6 36 3 32 3 GOOD 38 1 36 7 33 8 30 9 36 7 34 6 32 3 29 4 FAIR 35 2 33 8 30 9 28 2 33 8 32 3 29 5 26 9 POOR 32 3 30 5 28 3 25 5 30 6 28 7 26 5 24 3 VERY POOR 28 3 26 5 25 1 22 3 25 9 25 1 23 5 21 1 Chapter 4 Console Overlay and workout description To enter into this workou...

Page 16: ...de of the screen They are General Workout Setup Defaults Asset Management Weather TV Applications Hardware and Service 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs has options that will appear once you have chosen that particular tab 5 Press the HOME button or the EMERGENCY STOP to exit Manager Mode 5 1 Using Manager Mode Chapter 5 Manager Mode ...

Page 17: ...not be modified Serial Number Console This option displays the serial number of the console not editable see Service Mode to change serial numbers Cannot be modified Serial Number Frame This option displays the serial number of the platform not editable see Service Mode to change serial numbers Cannot be modified Manager Mode General 5 2 Manager Mode General tab 1 Chapter 5 Manager Mode ...

Page 18: ...he machine N A Manager Mode General 5 2 Manager Mode General tab 2 Function Defaults Descriptions Modified Screen Timeout This option sets the machine show the workout time of the machine Maximum 120 sec Minimum 15 sec Software Versions Software versions Cannot be modified Manager Mode General 5 2 Manager Mode General tab 3 ...

Page 19: ...Setup Sets the language used on the console English US English UK German French Italian Spanish Dutch Portuguese Korean Israeli Swiss Russian Finnish Taiwanese Chinese or Japanese Manager Mode General 5 2 Manager Mode General tab 4 Chapter 5 Manager Mode ...

Page 20: ...hours Maximum 10000 Minimum 50 Maximum Workout Distance This option allows the club to set the maximum workout duration limits during peak and non peak hours Maximum 31 1 mi Minimum 0 1 mi Pause Time This option controls the default pause time Maximum 10 Minutes Minimum 1 Minutes Maximum Speed This option controls the maximum speed for all programs Displayed in native units miles or kilometers 0 5...

Page 21: ...e 5000 feet Min Cooldown Time This option allows the club to set the minimum cool down duration limits during peak and non peak hours Maximum 5 Minutes Minimum 1 Minutes Max Cooldown Time This option allows the club to set the maximum cool down duration limits during peak and non peak hours Maximum 10 Minutes Minimum 5 Minutes Max Cooldown Adjustment Time This option allows the club to set the max...

Page 22: ...lations Maximum 99 Minimum 10 Weight This option controls the default weight used in the calorie calculations Displayed in native units pounds or kilograms 79 401 lbs Gender This option sets the user s gender as either male or female Male or Female Default Workout Time This option controls the default program time Maximum 60 Minimum 5 Default Workout Calories This option controls the default progr...

Page 23: ... 0 1 Default Web Brower Page This option controls the default machine Web Brower Page N A Show Sliders In Workout This option controls the default Sliders bar of True or False True or False Target Heart Rate Adjustment Type This option controls the Target Heart Rate program adjustment type of Incline or Speed Incline or Speed Manager Mode Setup Defaults Chapter 5 Manager Mode ...

Page 24: ...to select the screen Logo from True True or False Manager Mode Asset Management 5 6 Manager Mode Weather Function Defaults Descriptions Modified Default City This option controls the default City Weather N A Enable Alerts This option controls the City Weather function True or False True or False Weather Temperature Unit This option controls how temperature is displayed Fahrenheit or Celsius Manage...

Page 25: ...l Setup This option is for setting the TV tuner functions Press the Start Scan to search the TV Channel N A Manager Mode TV 5 7 Manager Mode tv tab 2 Function Defaults Descriptions Modified Default TV Channel This option controls the default TV channel on start up Maximum 1000 Minimum 2 Manager Mode TV ...

Page 26: ...etup This option is for setting the TV channel button Press the Add to edit the channel icon channel name and channel N A Manager Mode TV 5 8 Manager Mode Applications Function Defaults Descriptions Modified Application Setup This option is for setting the screen table functions N A Manager Mode Applications ...

Page 27: ...r does not touch the screen or press any key pad for couple minutes Maximum 60 Minimum 1 Backlight Brightness This option controls the screen backlight Brightness Low Medium High LCM Test Write test pattern N A Play Key Sound This option can set the keypad tone to sound or not sound True or False Play Workout Countdown Sound This option can set the play workout countdown to sound or not sound True...

Page 28: ... option controls the default volume on start up Maximum 30 Minimum 0 Manager Mode Hardware Chapter 5 Manager Mode 5 10 Manager Mode Service Function Defaults Descriptions Modified Service History This option allows the club to record key components replacement history N A Manager Mode Service ...

Page 29: ...creen They are General Workout Setup Defaults Network Asset Management Weather TV Applications Calibration Hardware Service Errors 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs has options that will appear once you have chosen that particular tab 5 Press the HOME button or the EMERGENCY STOP to exit Engineering Mode 6 1 USING Engineering mode Chapter 6 Engineering M...

Page 30: ...stance on the unit since production Cannot be modified Serial Number Console This option displays the serial number of the console See Service Mode to edit the serial numbers Cannot be modified Serial Number Frame This option displays the serial number of the Frame See Service Mode to edit the serial numbers Cannot be modified Out of Order This option allows the club to show the unit out of order ...

Page 31: ... machine N A Manager Mode General 6 2 Engineering Mode General tab 2 Function Defaults Descriptions Modified Screen Timeout This option sets the machine show the workout time of the machine Maximum 120 sec Minimum 15 sec Software Versions Software versions Cannot be modified Manager Mode General 6 2 Engineering Mode General tab 3 ...

Page 32: ...age used on the console English US English UK German French Italian Spanish Dutch Portuguese Korean Israeli Swiss Russian Finnish Taiwanese Chinese or Japanese 6 2 Engineering Mode General tab 5 Function Defaults Descriptions Modified Social Nextwork Post This option allows the exercise time and distance is post to social network N A Manager Mode General ...

Page 33: ...is option allows the club to set the maximum workout duration limits during peak and non peak hours Maximum 31 1 mi Minimum 0 1 mi Pause Time This option controls the default pause time Maximum 10 Minutes Minimum 1 Minutes Maximum Speed This option controls the maximum speed for all programs Displayed in native units miles or kilometers 0 5 15 mi h Start Speed This option controls the starting spe...

Page 34: ...me the machine will enter into a pause mode for 5 minutes If no user is present within 5 minutes the display will return to the start up screen Disabled 30 60 or 90 Min Cooldown Time This option allows the club to set the minimum cool down duration limits during peak and non peak hours Maximum 5 Minutes Minimum 1 Minutes Max Cooldown Time This option allows the club to set the maximum cool down du...

Page 35: ... in the target heart rate calculations Maximum 99 Minimum 10 Weight This option controls the default weight used in the calorie calculations Displayed in native units pounds or kilograms 79 401 lbs Gender This option sets the user s gender as either male or female Male or Female Default Workout Time This option controls the default program time Maximum 60 Minimum 5 Default Workout Calories This op...

Page 36: ...e Web Brower Page N A Show Sliders In Workout This option controls the default Sliders bar of True or False True or False Target Heart Rate Adjustment Type This option controls the Target Heart Rate program adjustment type of Incline or Speed Incline or Speed Manager Mode Setup Defaults Chapter 6 Engineering Mode 6 5 Engineering Mode NETWORK tab 1 Function Defaults Descriptions Modified Wireless N...

Page 37: ... Network Setup Wifi setting N A Manager Mode Network 6 6 Engineering Mode Asset Management Function Defaults Descriptions Modified Club ID This option records the club ID of the fitness facility N A Show Custom Logo This option allows the user to select the screen Logo from True True or False Manager Mode Asset Management ...

Page 38: ...on controls the City Weather function True or False True or False Weather Temperature Unit This option controls how temperature is displayed Fahrenheit or Celsius Manager Mode Weather 6 8 Engineering Mode tv tab 1 Function Defaults Descriptions Modified TV Channel Setup This option is for setting the TV tuner functions Press the Start Scan to search the TV Channel N A Manager Mode TV ...

Page 39: ...efault TV channel on start up Maximum 1000 Minimum 2 Manager Mode TV 6 8 Engineering Mode tv tab 3 Function Defaults Descriptions Modified Channel Button Setup This option is for setting the TV channel button Press the Add to edit the channel icon channel name and channel N A Manager Mode TV Chapter 5 Engineering Mode ...

Page 40: ...riptions Modified Application Setup This option is for setting the screen table functions N A Manager Mode Applications 6 10 Engineering Mode Calibration Function Defaults Descriptions Modified Calibration This option is to calibrate the elevation parameters N A Manager Mode Calibration ...

Page 41: ... user does not touch the screen or press any key pad for couple minutes Maximum 60 Minimum 1 Backlight Brightness This option controls the screen backlight Brightness Low Medium High LCM Test Write test pattern N A Play Key Sound This option can set the keypad tone to sound or not sound True or False Play Workout Countdown Sound This option can set the play workout countdown to sound or not sound ...

Page 42: ... Default Disable This option controls the remote TV function Enable or Disable Remote TV default channel Default 1 This option controls the default remote TV channel on start up Maximum 37 Minimum 1 Manager Mode Hardware 6 12 Engineering Mode Service Function Defaults Descriptions Modified Service History This option allows the club to record key components replacement history N A Manager Mode Ser...

Page 43: ...40 Chapter 6 Engineering Mode 6 13 Engineering Mode errors Function Defaults Descriptions Modified Error Code History This option displays the error code history on the treadmill N A Manager Mode Errors ...

Page 44: ...eneral Workout Setup Defaults Update Network Asset Management Weather TV Applications Calibration Hardware Virtual Active Management Service Errors 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs has options that will appear once you have chosen that particular tab 5 Press the HOME button or the EMERGENCY STOP to exit Service Mode 7 1 Using Service Mode Chapter 7 Serv...

Page 45: ...e console See Service Mode to edit the serial numbers Cannot be modified Serial Number Frame This option displays the serial number of the Frame See Service Mode to edit the serial numbers Cannot be modified Demo Mode This option allows the engineer to try and errors for console True False Out of Order This option allows the club to show the unit out of order if an error is present True False Mana...

Page 46: ...ab 2 Function Defaults Descriptions Modified Screen Timeout This option sets the machine show the workout time of the machine Maximum 120 sec Minimum 15 sec Software Version Software version Cannot be modified Show Setup Wizard This option can setup machine finish a certain job fast under not needing complicated operation True False Manager Mode General 7 2 Service Mode General tab 3 ...

Page 47: ...ge used on the console English US English UK German French Italian Spanish Dutch Portuguese Korean Israeli Swiss Russian Finnish Taiwanese Chinese or Japanese 7 2 service Mode General tab 5 Function Defaults Descriptions Modified Social Network Post This option allows the exercise time and distance is post to social network N A Manager Mode General ...

Page 48: ...e This option allows the club to set the maximum workout duration limits during peak and non peak hours Maximum 31 1 mi Minimum 0 1 mi Pause Time This option controls the default pause time Maximum 10 Minutes Minimum 1 Minutes Maximum Speed This option controls the maximum speed for all programs Displayed in native units miles or kilometers 0 5 15 mi h Start Speed This option controls the starting...

Page 49: ...he machine will enter into a pause mode for 5 minutes If no user is present within 5 minutes the display will return to the start up screen Disabled 30 60 or 90 Min Cooldown Time This option allows the club to set the minimum cool down duration limits during peak and non peak hours Maximum 5 Minutes Minimum 1 Minutes Max Cooldown Time This option allows the club to set the maximum cool down durati...

Page 50: ...lations Maximum 99 Minimum 10 Weight This option controls the default weight used in the calorie calculations Displayed in native units pounds or kilograms 79 401 lbs Gender This option sets the user s gender as either male or female Male or Female Default Workout Time This option controls the default program time Maximum 60 Minimum 5 Default Workout Calories This option controls the default progr...

Page 51: ... A Show Sliders In Workout This option controls the default Sliders bar of True or False True or False Target Heart Rate Adjustment Type This option controls the Target Heart Rate program adjustment type of Incline or Speed Incline or Speed Manager Mode Setup Defaults Chapter 7 Service Mode 7 5 Service Mode update Function Defaults Descriptions Modified Check For Updates At boot Wifi setting N A A...

Page 52: ...ice Mode Function Defaults Descriptions Modified Wireless Network Setup Wifi setting N A Manager Mode Network 7 6 Service Mode NETWORK tab 2 Function Defaults Descriptions Modified Wireless or Wired Network Setup Wifi setting N A Manager Mode Network ...

Page 53: ...r to select the screen Logo from True True or False Manager Mode Asset Management 7 8 Service Mode Weather Function Defaults Descriptions Modified Default City This option controls the default City Weather N A Enable Alerts This option controls the City Weather function True or False True or False Temperature Units This option controls how the temperature is displayed Fahrenheit or Celsius Manager...

Page 54: ...unctions Press the Start Scan to search the TV Channel N A Default TV Channel This option controls the default TV channel on start up Maximum 1000 Minimum 2 Manager Mode TV 7 10 Service Mode Applications Function Defaults Descriptions Modified Application Setup This option is for setting the screen table functions N A Manager Mode Applications ...

Page 55: ...ptions Modified Calibration This option is to calibrate the elevation parameters N A Max Incline ADC This option controls the maximum elevation parameter Range 19000 36000 Min Incline ADC This option controls the minimum elevation parameter Range 2000 19000 Manager Mode Calibration ...

Page 56: ...efore the screen goes into ERP mode if the user does not touch a key or the screen Maximum 60 Minimum 1 Backlight Brightness This option controls the screen backlight Brightness Low Medium High LCM test Write test pattern N A Small LCD Reversed This option can set the small LCD to reversed True or False Play Key Sound This option can set the keypad tone to sound or not sound True or False Manager ...

Page 57: ...countdown to sound or not sound True or False Ignore Incline Errors This option can disable the incline errors code True or False Volume Basic This option controls the default volume on start up Maximum 30 Minimum 0 Volume Advanced This option controls the default volume on start up for Master iPod Virtual Active CSAFE TV the Media Player N A Manager Mode Hardware ...

Page 58: ...ath setting D Manager Mode Virtual Active Function Defaults Descriptions Modified Remote TV Default Disable This option controls the remote TV function Enable or Disable Remote TV channel Default 1 This option controls the default remote TV channel on start up Maximum 37 Minimum 1 Manager Mode Hardware 7 13 Service Mode VIRTUAL ACTIVE ...

Page 59: ...lts Descriptions Modified Setting Manager Setting Manager date N A Manager Mode Management 7 15 Service Mode Service Function Defaults Descriptions Modified Service History This option allows the club to record key components replacement history N A Manager Mode Service ...

Page 60: ...Defaults Descriptions Modified Error Code History This option displays the error code history on the treadmill N A Manager Mode Errors 7 17 Service Mode netpulse Function Defaults Descriptions Modified Test network and netpulse install N A Manager Mode Netpulse ...

Page 61: ...scription 1001 Enter manager screen 2001 Enter engineering screen 3001 Enter service screen 3002 Model selection 3004 Update manager 3008 Enable disable all errors 4001 Take a screen shot of the current screen 4002 Show hide the system resources window 4004 Show hide CSAFE log window 4005 Set factory defaults 4006 Export the error logs to an external USB drive 732668 Reboot 7944357 Show help windo...

Page 62: ...59 8 1 Electrical DiagramS Chapter 8 Troubleshooting ...

Page 63: ...60 8 1 Electrical DiagramS CONTINUED Digital Communication Wire Chapter 8 Troubleshooting Hand Pulse Sensor Wire ...

Page 64: ...61 8 1 Electrical Diagrams CONTINUED UCB Little Board Wire Chapter 8 Troubleshooting Hand Pulse Wire ...

Page 65: ...62 8 1 Electrical DiagramS CONTINUED Chapter 8 Troubleshooting Quick key connect wire ...

Page 66: ...ing Normal Light MCU Fault Off MCU No Power DOWN DSP5 Indicates if the console is commanding elevation down Light Normal Off No command from console received by the elevation motor UP DSP6 Indicates if the console is commanding elevation up Light Normal Off No command from console received by the elevation motor 12V DSP4 Indicates if the console voltage supply is present Light Normal Off 12 Volts ...

Page 67: ...ring TB1 AC Motor Cable Socket TB2 Input Power Cable Socket J9 Inside Fan Cable Socket J10 Digital Communication Cable Socket J12 Elevation Motor Cable Socket J16 External Fan Cable Socket Chapter 8 Troubleshooting ...

Page 68: ...cline motor cable at the MCB b Run auto calibration See Section 3 5 c If auto calibration fails re enter Engineering Mode and again go to Calibration Select Incline Minimum and then Go To Value Check the MCB LEDs If LED DOWN Figure A has no light check the console cable connections at the console and MCB Replace the console or cable as needed If LED DOWN has a light replace the incline motor d If ...

Page 69: ...P1 is a solid light replace the motor e If LED DSP1 is not lit replace the MCB FIGURE A FIGURE B 8 6 01A8 02B6 02B7 02B8 Error Troubleshooting Error message 01A8 02B6 02B7 02B8 1 SYMPTOM a 01AB Motor over current b 02B6 Speed up is overcurrent c 02B7 Speed down is overcurrent d 02B8 Running status is overcurrent 2 SOLUTION a Check the condition of the running deck and belt Replace the belt and fli...

Page 70: ...gure B There should be an Ohm reading of 0 If there is an Ohm reading above 0 replace the motor If the Ohm reading is 0 replace the MCB FIGURE B FIGURE A 8 8 02AD error troubleshooting Error Message 02AD 1 SYMPTOM a MCB is over temperature 2 SOLUTION a Check to see that both fans are operating there is a fan mounted to the MCB itself as well as an external fan Also check the connection of the fans...

Page 71: ...ted abnormal sudden increase over current 2 SOLUTION a Please check the Motor wire connection between the Motor and MCB Figure A b Please use the electric meter to check the 3 points U V W and see if there s data of inside impedance Figure B C If yes replace MCB If no replace Motor set FIGURE A FIGURE B FIGURE C FIGURE D ...

Page 72: ...nverter to detect the internal side of over voltage phenomenon b 0241 DC high voltage side of the internal drive is too low to detect c 02BD Drive hardware interrupt error 2 SOLUTION a Please check if the input power is normal and reboot power again Figure A b Replace the MCB FIGURE A Chapter 8 Troubleshooting ...

Page 73: ... resolve the issue replace the console FIGURE A 8 12 02B9 02BA 02BD Error Troubleshooting Error message 02B9 02BA 02BD 1 SYMPTOM a 02B9 The inner memory IC data write error b 02BA The inner memory IC data read error c 02BD Inverter hardware interrupt error 2 SOLUTION a Check LED DSP1 MCU on the MCB Figure A b If this LED is blinking replace the console c If this LED is a constant light replace the...

Page 74: ...play is giving an 04A0 error LED DSP2 RS485 should be off Figure A If this light is not on and an 04A0 error is present replace the UCB b Check the connection of the console communication cable at both the console and the MCB c Replace the console communication cable d Replace the UCB FIGURE A Chapter 8 Troubleshooting ...

Page 75: ...ay is giving a 04B0 error LED DSP2 RS485 should be off Figure A If this light is not on and a 04B0 error is present replace the console b Check the connection of the console communication cable at both of the console and the MCB c Replace the console communication cable d Replace the MCB FIGURE A Chapter 8 Troubleshooting ...

Page 76: ...re replacing the HR handlebar If the ohm reading is correct your issue is not with the HR grip HR wire portion of the HR system b Perform a continuity test on the treadmill console see Service Bulletin Continuity Test on Matrix Treadmills Verify the HR board ground wire With a multi meter set for ohms place one prong on the HR board ground wire and the other on the console ground screw You should ...

Page 77: ...n from the idler on the drive belt so that it is not slipping Check the rotation of the motor to find any dead spots or a wobble in the motor axle Check the condition of the drive belt Look for any wear or tears Replace as needed c If the amp draw is too high with a user the issue is likely with the deck running belt Inspect the running deck for sticky or worn spots If any wear is seen flip the de...

Page 78: ... 2 The Matrix T7xe treadmill includes an integrated TV that shows in the large display window The TV is capable of being shown as a 11 or 15 screen Figures A B Your treadmill should be equipped with an Entertainment keypad similar to Figure C Figure A Figure B Figure C 8 17 ENTERTAINMENT Troubleshooting OVERVIEW Chapter 8 Troubleshooting ...

Page 79: ...ole Figure B and below the motor cover Figure C Make sure you have no damage kinks cuts etc and no stray wires or poor fittings on the ends of the cables Fittings should look like Figure D with a clean flush connector and no stray aluminum strands touching the center conductor Replace or repair any suspect cables 3 If no damage can be found on cables fittings or connectors begin replacing cables a...

Page 80: ... A and check the electrical connections for the TV Figures B C 3 After you have verified all connections are secure and problem still exists verify power at the outlet Figure D If the outlet is not outputting 120V check the fitness room power 4 If internal electrical connections are good and the outlet is outputting 120V the issue is likely with the TV contact Matrix Customer Technical Support 8 1...

Page 81: ...Off button 2 If TV still does not power on remove the console back Figure A and check the Entertainment keypad connections at the console Figure B 3 If the TV does not power on after the Entertainment keypad connection is reset the issue it is likely with the TV itself contact Matrix Customer Technical Support 8 20 Entertainment Troubleshooting Entertainment keypad Issues Figure A Figure B Chapter...

Page 82: ...olding motor cover to the frame Figure A 3 Pull up on the rear of the motor cover to release the Velcro and remove the motor cover Figure B 4 Remove the 4 screws holding the lower shroud to the frame Figure C 5 Figure D shows a unit with both the motor cover and lower shroud removed Figure A Figure B Figure C Figure D Chapter 9 Part Replacement guide ...

Page 83: ...ng a Phillips screwdriver Figure A 3 Remove both roller adjustment screws using an 8 mm Allen wrench Figure B 4 Remove the roller from the running belt Figures C D 5 Reverse Steps 1 4 to install a new rear roller 6 Tension the running belt as outlined in Section 3 6 Figure A Figure B Figure C Figure D Chapter 9 Part Replacement Guide ...

Page 84: ...s B C NOTE Be careful not to pinch fingers during removal installation of the running deck 4 Reverse Steps 1 3 to install a new running deck NOTE The running deck is waxed on both sides so the opposite side surface may be usable New running deck surfaces must ALWAYS be matched to a new running belt 5 Tension the running belt as outlined in Section 3 6 Figure A Figure B Figure C Chapter 9 Part Repl...

Page 85: ...with a 5 mm Allen wrench and loosen the nut with 13 mm socket Figures A B 3 Remove the rear cushion by holding the cushion while removing the 13 mm nut Figure C 4 Reverse Steps 1 3 to install new running deck cushions 5 Tension the running belt as outlined in Section 3 6 Figure A Figure B Figure C Chapter 9 Part Replacement Guide ...

Page 86: ...way from the drive belt Figures A B 3 Remove the front roller mounting screws using an 8 mm Allen wrench Figures C D 4 Remove the drive belt from the front roller and remove the roller from the running belt Figure E 5 Reverse Steps 1 4 to install a new front roller 6 Tension the running belt as outlined in Section 3 6 Figure A Figure B Figure C Figure D Figure E Chapter 9 Part Replacement guide ...

Page 87: ... outlined in Section 9 5 5 Once the rollers and deck are removed the running belt can be lifted up and off the unit Figures A B 6 Reverse Steps 1 5 to install a new running belt NOTE A new running belt should ALWAYS be installed on a new deck surface deck should either be flipped or replaced to gain a new surface 7 Tension the running belt as outlined in Section 3 6 Figure A Figure B Chapter 9 Par...

Page 88: ...l using a 5 mm Allen wrench Figure B 3 Slide the rail off the back of the treadmill Figures C D 4 Reverse Steps 1 3 to install a new side rail NOTE After reinstalling the side rail make sure the end cap is on first before tightening the screws for proper gap spacing Also be careful not to over tighten the screws or they will poke through the top of the side rail Figure A Figure B Figure D Figure C...

Page 89: ...Figures A B 6 Reverse Steps 1 5 to install a new MCB Be sure to re connect the 5 wires removed from the old MCB in Step 4 Figure C NOTE The speed sensor wire from the motor is no longer used and can be tie strapped to a bracket 7 Auto Calibration must ALWAYS be run after replacing the MCB see Section 3 5 Figure A Figure B Figure C J10 8 pin black connector to the console J16 2 pin white connector ...

Page 90: ...able from the MCB Figure A 5 Use an 8 mm Allen wrench to remove the four motor mounting screws Figure B 6 Lift the motor away from the treadmill Figure C 7 Reverse Steps 1 6 to install a new motor NOTE When reinstalling the motor make sure the red vibration pad is in place Figure D 8 Auto Calibration must ALWAYS be run when installing a new motor see Section 3 5 Figure A Figure B Figure C Figure D...

Page 91: ...the drive belt side and loosen the screw on the opposite side Figure A 4 Lift the roller and remove the old drive belt Figure B 5 Reverse Steps 1 4 to install a new drive belt NOTE After installing a new belt check it for correct alignment to the motor pulley before setting the tensioner in place 6 Tension the running belt as outlined in Section 3 6 Figure A Figure B Chapter 9 Part Replacement Gui...

Page 92: ...t it so that the front wheels are off the floor or the unit may be tipped on its side Figure A 3 Remove the clip from the pin attaching the bottom of the incline motor to the rack Figure B 4 Remove the pin attaching the bottom of the incline motor to the rack Figure C Figure A Figure B Figure C Chapter 9 Part Replacement guide ...

Page 93: ...from the treadmill Figure F 8 Reverse Steps 1 7 to install a new incline motor When installing the new motor the worm screw should be turned as short as possible and then rotated out 2 full turns prior to being re attached to the rack NOTE When installing the new incline motor make sure to replace the white washers at the top and bottom connection points of the incline motor Figure G 9 Auto Calibr...

Page 94: ...rews from underneath the console There are arrows stamped in the plastic at the proper openings Figure B 5 Disconnect the remaining connectors holding the console to the frame and remove the console 6 Reverse Steps 1 5 to install a new console NOTE Be sure to re connect any wire connections removed in Steps 3 and 4 Figure C 7 Auto Calibration must ALWAYS be run after replacing the console see Sect...

Page 95: ...ght side of the treadmill Figure A 4 Use a 6 mm Allen wrench to remove one screw and take off the plastic hand rail Figure B Figure A Figure B Figure F Figure G 5 Remove the 5 Phillips screws and remove the right side upper plastic cover Figures C D E 6 Cut the wire ties and begin to unthread the console cable Figures F G Figure C Figure D Figure E Chapter 9 Part Replacement Guide ...

Page 96: ... Lift the frame from the mast arms and set it aside Figure I 9 Use a 6 mm Allen wrench to remove the lower mast arm mounting screws Figure J 10 Pull the mast arm from the side of the machine Figure K 11 Reverse Steps 1 10 to install a new console mast NOTE If replacing the right side mast arm the console cable must be threaded through it prior to it being mounted to the frame Chapter 9 Part Replac...

Page 97: ...ht side of the treadmill Figure A 4 Use a 6 mm Allen wrench to remove one screw and take off the plastic hand rail Figure B 5 Remove the 5 Phillips screws and remove the right side upper plastic cover Figures C D E 6 Cut the wire ties and begin to unthread the wire harness Figures F G Figure A Figure B Figure C Figure D Figure E Figure F Figure G Chapter 9 Part Replacement Guide ...

Page 98: ...to the motor compartment Figure K 10 Connect the new console cable at the motor tray 4 connections total Figures L M show 2 of these connections the 3rd is the coax cable 11 Attach the new console cable to the pulling wire and gently pull the new cable up through the machine NOTE Once the wire is in place reinstall the spiral wrap and wire ties 12 Reverse Steps 1 7 to finish installing a new conso...

Page 99: ...erside of the bar 3 Once the screws are removed lift the part carefully and disconnect any wire connections to fully remove the handle bar 4 Replace the parts as needed on handle bar including the Quick Start Key Resistance and Incline Toggles and the Heart Rate Grip Plates Figures A F Figure A Figure B Figure C Figure D Figure E Figure F Chapter 9 Part Replacement Guide ...

Page 100: ...igure B 5 Use a Phillips screwdriver to remove two screws one from each side of the mounting bracket Figure C 6 Turn the bracket and use a straight screwdriver or pliers to compress each end of the switch and release it from the bracket Figures D E 7 Reverse Steps 1 6 to install a new emergency stop switch NOTE Make sure the new switch has the same orientation as the old one when installing and th...

Page 101: ...re A 4 Disconnect the wires from each side of the Heart Rate Board Figure B 5 Use a Phillips screwdriver to remove two screws one from each side of the Heart Rate Board mounting bracket Figure C 6 Reverse Steps 1 5 to install a new heart rate board NOTE Be sure to fully seat the wires on the new heart rate board and test the grips after the console is reinstalled Figure A Figure B Figure C Chapter...

Page 102: ...e a Phillips screwdriver to remove the two screws holding the blower motor in place Figure B 5 Carefully separate the blower motor from the duct and remove it Figure C 6 Unplug the wire connections from the main circuit board to completely split the front and rear sections Figure D 7 Reverse Steps 1 6 to install a new blower motor NOTE Be sure to test the blower motor once the console is reinstall...

Page 103: ...1 Turn off power and disconnect the cord from the machine 2 Remove the console as outlined in Section 9 12 Figure A 3 Unplug and remove the faulty overlay keypad Figure B 4 Clean the area with alcohol to remove any left over adhesive Figure C 5 Peel part of the protective film from the new overlay keypad Figure D Figure D Figure B Figure C Figure A Chapter 9 Part Replacement Guide ...

Page 104: ...sole Figure F 8 Press down on the corners of the new overlay keypad to keep it in place and then remove the protective film Figure G 9 Once the overlay keypad is in the correct position press down on the overlay keypad to adhere it in place Figure H 10 Follow the same procedure to replace any additional faulty overlays NOTE Overlays can not be reused Figure H Figure F Figure G Figure E Chapter 9 P...

Page 105: ...NISH RUSSIAN ARABIC WORKOUTS MANUAL ROLLING HILLS FAT BURN VIRTUAL ACTIVE 5K TARGET HR SPEED OR INCLINE CONTROLED GERKIN PROTOCOL CALORIE GOAL DISTANCE GOAL TIME GOAL ARMY PFT NAVY PRT MARINE PFT AIR FORCE PRT PHYSICAL EFFICIENCY BATTERY PEB CSAFE ready FITLINXX certified YES NETPULSE compatible YES ON THE FLY PROGRAM CHANGE YES FIT TOUCH TECHNOLOGY YES INTEGRATED VISTA CLEAR DIGITAL READY TELEVIS...

Page 106: ...White 17 004539 AD Socket Head Cap Screw M8 x 1 25P x 25mm 2 Blue 19 0000088905 Spacer 6 2 x 12 0 x 1 6 2 Blue 15 004859 AC Button Socket Head Cap Screw M8 x 1 25 x 20 mm 6 Red 14 0000086571 Flat Washer 6 2 x 12 x 1 6T 6 Red 13 020072 00 Socket Head Cap Screw M8 x 1 25 x 60mm 4 Yellow 16 062769 00 Socket Head Cap Screw M8 x 1 25 x 15mm 2 Yellow 23 0000089835 Ribbed Lock Washer 8 5 x 12 8 x 8 1 3H ...

Page 107: ...Matrix customer service at 866 693 4863 to report any missing items ASSEMBLY INSTRUCTIONS Please make sure that the power cord is not plugged into the wall outlet while completing the following procedure To ensure correct assembly of the treadmill carefully read and follow these steps Remove the motor cover s and set aside The motor cover s need to be removed to gain access to the motor compartmen...

Page 108: ...item 11 socket head cap screw Assembly Tip It is much easier to accomplish this task if the console base is left inside its shipping container Open Blue Assembly Bag Slide the urethane arms over the steel tubes on the console base Fasten the urethane arms to the steel tubes using item 17 socket head cap screw and item 19 spacer Step 3 Step 4 Chapter 10 Treadmill Specifications and Assembly guide ...

Page 109: ... All holes applicable to the assembly step can be noted by the embossed arrow next to the hole See pages 69 70 for detailed instructions on wire connections Step 5 Step 6 Chapter 10 TREADMILL SPECIFICATIONS AND ASSEMBLY GUIDE Open Red Assembly Bag Assemble the console base to the console masts using item 15 button head cap screw and item 14 flat washer Be sure to route the console cables down the ...

Page 110: ...n Open Green Assembly Bag Install the power cord and assemble item 18 power cord holder with item 22 button head screw If your hardware pack is missing item 22 check to see if the screws are already assembled on the treadmill Step 7 10 3 ASSEMBLY INSTRUCTIONS CONTINUED ...

Page 111: ... power the treadmill on The power button is located next to the power cord inlet Assembly COMPLETE Assembly is complete the running belt should be adjusted as needed and the auto calibration sequence must now be run as outlined in Sections 3 4 and 3 5 Also level the unit as outlined in Section 10 4 and 10 5 Step 8 T7xe Shown ...

Page 112: ...ling shim provided on the underside of the treadmill The shim can be found mounted on the underside of the right hand side rail Remove the rear foot on the side of the treadmill that is resting low Install the shim as shown above and return the rear foot When installing the optional rear leveling foot accessory remove the existing rear foot Replace with new leveling foot and fasten to the frame us...

Page 113: ...Press Serial Number on the display 3 Choose Platform Figure A or Console Figure B 4 Enter the serial number of the console or platform using the number keypad Only the final 9 digits of the serial number should be entered 5 Repeat this procedure so that both the console and platform serial numbers are entered 6 Press the EMERGENCY STOP or the HOME key to return to normal function FIGURE A FIGURE B...

Page 114: ...n Figure A 3 Select the tuner type on the screen Figure B 4 Select the source on the screen Figure C If your source is digital select ATSC or QAM and continue onto Steps 5 7 for TV programming If your source is analog select Analog and skip to Steps 8 11 for TV programming 5 Program the Start Channel and Stop channel on the screen Figure D This will set the range that the tuner will search for cha...

Page 115: ...be displayed on the channel list on the screen Figure H The scan process is now complete if using a non Analog signal source 8 Select the Analog source on the screen Figure I Select your country location Figure J 9 Select the signal delivery type on the screen Figure K Select the tuner type on the screen Figure L FIGURE J FIGURE I FIGURE H FIGURE G Chapter 10 Treadmill Specifications and Assembly ...

Page 116: ... the bottom left hand corner of the screen Figure N 11 The achieved scan will be displayed on the bottom left hand corner of the screen Figure O Once the channel scan is complete the scanned channels will be displayed on the channel list on the screen Figure P FIGURE P FIGURE O FIGURE M FIGURE N Chapter 10 Treadmill Specifications and Assembly Guide ...

Page 117: ...keypad and Update Manager Mode will appear on the display 2 Choose a correct model type by touching the screen desired tab 3 Press the HOME button or the EMERGENCY STOP to exit Update Manager Mode 10 7 Using update Manager Chapter 10 Treadmill Specifications and Assembly guide ...

Page 118: ...Defaults Descriptions Modified Show the all software version of console N A Manager Mode Installed Updates 10 7 update Manager Available Updates tab 2 Function Defaults Descriptions Modified Show the USB all software data Press the Install All Updates to running the software install Manager Mode Available Updates ...

Page 119: ...istory N A Manager Mode Update History 10 7 update Manager Settings tab 4 Function Defaults Descriptions Modified Update source This option is setting the software update path USB or Web Clear Current Updates Clearing the current updates will erase the current updates from the history This allows you to force an update even if it is not needed N A Manager Mode Settings ...

Page 120: ...10 Treadmill Specifications and Assembly Guide 10 7 update Manager Installed updates tab 5 Function Defaults Descriptions Modified Active the all software updates onto console N A Manager Mode Installed All Updates ...

Page 121: ...er way to write finish this intro Each facility has two options for the network setup on their Matrix Fitness 7xi product A Wired connecting solution The media Gateway is connected to a local internet source and Ethernet cabling is run to each machine individually using a switch to source all of the connections 1 Prepare site for local server and internet connection a Find a secure location like a...

Page 122: ...ect the modem to the Gateway with a patch cable b Connect the Gateway to the Switch with a patch cable c Connect the modem switch and Gateway to a power source d Plug patch cables from the switch to the patch panel e Label the jacks on the patch panel and the corresponding jacks on the fitness floor as well 3 Wire club with Ethernet ...

Page 123: ...9 shelf for the gateway c Contract an ISP Internet Service Provider to bring internet connectivity to the closet d Make sure that the internet has sufficient bandwidth for the Gateway i The minimum bandwidth is 3Mbps down ii Recommended is a bandwidth of 1Mbps down for every 4 Touchscreens 2 Perform a Site Survey to determine the Access Point Needs of the facility a There are four basic steps to d...

Page 124: ...nd interference There are two main types of interference to be aware of The first is physical interference Physical objects that block line of sight to the access point will interfere with the signal This includes walls windows pillars shelving lighting air ducting etc Choose mounting locations that allow for clear line of sight to the clients It may be necessary to use a drop pole to lower the AP...

Page 125: ...rence how the AP is rotated about the Z axis when mounting The patterns are asymmetrical in the elevation plane XZ with significantly more antenna gain in the area directly above the plane formed by the access point Z This results in a coverage pattern that resembles an inverted cone whose axis of symmetry is normal to the plane of the AP See the diagram below for a side view of the green coverage...

Page 126: ... AP to the ceiling above the clients with the face of the AP the side with the LED lights pointed down toward the floor Alternatively the AP can be mounted on a wall at the approximate height of the client antennas with the face of the AP the side with the LED lights pointed at the clients Do not mount the AP level with the clients and the face pointed up at the ceiling as this will not achieve th...

Page 127: ...unning perform a post installation coverage check There are many free tools that can be loaded onto a laptop that will allow you to check your RSSI received signal strength intensity values InSSIDer is one such program available on Metageek With this program or another similar program installed on a laptop or smartphone check the RSSI values around the fitness equipment Look for values that are gr...

Page 128: ...the main screen on the console Press ENTER 3 0 0 1 ENTER to obtain a list of the available General setting a Console Frame serial number setting Figure A b Data Time setting Touch Left Right arrow to switch the setting screen Figure B c Club ID setting Press the Asset Management button to obtain the AM setting press the edit to edit keyin the Club ID Figure C this ID is provided by CTS FIGURE B FI...

Page 129: ...ll available networks select the SSID npwireless from the list if the npwireless access point is not visable please key in the npwireless SSID by manual iv If the facility is using a different SSID select the correct SSID v Touch the window provided for entering the pass phrase Enter the password provided by Matrix Fitness for the npwireless SSID vi Press Connect vii The network screen will show t...

Page 130: ...s Figure H Chapter 10 Treadmill Specifications and Assembly Guide b In the configure SSID screen you need to enable the rd02 to enable the Asset Management access and enable the npwireless to enable the Netpulse access c In the configure Access control screen you can setup the wireless connection Figure I i Rd02 setting for Asset Management select the rd02 SSID Set the pre shared key with WPA2 ...

Page 131: ...ulse AM Setting up SOP Set the NAT mode Use Meraki DHCP Chapter 10 Treadmill Specifications and Assembly Guide ii npwireless setting for Netplse accessing select the npwireless SSID Set the pre shared key with WPA2 ...

Page 132: ...129 10 8 Netpulse AM Setting up SOP Chapter 10 Treadmill Specifications and Assembly Guide Set the NAT mode Use Meraki Bridge mode ...

Page 133: ...mber NOTE The information can be lost during the update procedure and should be recorded so that the information can be entered into the newly updated console 5 Press the HOME key to return to the standard display picture 6 Enter Update manager by pressing ENTER 3 0 0 4 ENTER on the lower keypad 7 Insert the USB Drive into the USB port in the console Figure C 8 Press the Settings key on the screen...

Page 134: ...3 0 0 1 ENTER on the lower keypad and press the General key on the screen Then check if the software versions are correct Figure J 15 Enter Service Mode by pressing ENTER 3 0 0 1 ENTER on the lower keypad and check that the Machine Type is correctly set for treadmill If not correct press ENTER 3 0 0 2 ENTER on the lower keypad and select the correct Machine Type Figure K 16 Enter Service Mode by p...

Page 135: ...nstructions 11 1 Software Upgrade Instructions continued figure M 17 Enter Service Mode by pressing ENTER 3 0 0 1 ENTER on the lower keypad and press the edit key on the screen Enter the values recorded in Step 3 if necessary Figure M ...

Page 136: ...133 NOTES ...

Page 137: ...134 MATrix Fitness systems corp 1610 Landmark Drive Cottage Grove wi 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 REV 01 KO ...

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