18
EN
General warranty terms and conditions
1. The guarantor attests to good quality of the sold product and grants a warranty for its
proper functioning to the Buyer. The purchased product (name, serial number) is
described in detail in the Warranty Card.
2. The product warranty period is 1 (one) year. The warranty period starts from the date of
sale of the product to the Buyer. Information about the date of sale can be found
on the Warranty Card or on the receipt.
3. Should any defects be detected in the purchased product, please contact the Guarantor
– via e-mail at [email protected]; traditional mail at FPH Blender, ul. Olsztyńska 5F,
14-100 Ostróda, Poland; or via a form available at www.masurialiving.com.
4. Once a defect is detected, the Buyer is obliged to immediately notify the Guarantor and
hand over the product to them. In select cases, especially where the defect necessitates
minor and simple fixes, the Guarantor may give the Buyer new parts to be installed in
the product by themselves, on the basis of information given by the Guarantor.
5. The Buyer is responsible for further usage of faulty product for a period of 30 days,
which may cause further damage. Such actions equate to acknowledging the defect by
the Buyer and voiding the warranty rights towards faults resulting from the said defect.
6. Product defects detected during the warranty period shall be removed by shipping
parts free from defects, allowing for replacement within 14 days, and in select justifiable
cases this period may be extended to 60 days, in which case the Buyer shall be
informed thereof by the Guarantor.
7. To accept the complaint within the warranty period, it is necessary to fill a complaint
notice and sent it via e-mail to: [email protected] or via traditional mail to the
Guarantor’s postal address. The Warranty performance may require you to deliver
the product to the Guarantor to the company’s address, along with a properly filled
Warranty Card (i.e. containing: the date of purchase, the Vendor’s company stamp, the
signature of the person issuing the Warranty Card, and the signature of the Buyer), the
proof of purchase and clearly marked complaint registration number.
8. The Buyer shall cover the costs of shipping for the returned product, and should the
complaint be accepted and the product be repaired, the shipping costs for return of the
fixed product shall be covered by the Guarantor, but only up to the cost of products
being shipped by the Guarantor.
9. When shipping the product being returned, the Guarantor recommends using the
original product packaging. Should the original packaging not be available, the Buyer is
obliged to ship the product in a safe manner. The Guarantor is not liable for cases
where the product gets damaged due to incorrect packaging by the Buyer.
10. The warranty period shall be extended for the period of warranty repairs. The extension
shall not occur in cases of unjustified complaints. This provision is not applicable in cases
of replacement of defected product or performing important repairs on the product
covered by warranty.
Warranty card
Item
Name
Unit of measure
Quantity
Serial No
Warranty period
1
2
3
4
