Masterclock NTD200 Series User Manual – v1 – January 2014
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Service Information
We sincerely hope that you never experience a problem with
any Masterclock product. If you do need service, contact
Masterclock’s Technical Support team. A trained specialist will
help you to quickly determine the source of the problem.
Many
problems are easily resolved with a single phone call or email.
If it is necessary to return a unit to us, an RMA (Return Material
Authorization) number will be given to you.
Visit our website to download a current RMA request form.
http://www.masterclock.com/rma.php
Masterclock tracks the flow of returned material with our RMA
system to ensure speedy service. You must include this RMA
number on the outside of the box so that your return can be
processed immediately.
RMA Policy
Our RMA policy is straightforward and is based on several basic
premises:
An item can be returned, subject to several basic
requirements, under our 30-day Satisfaction Guarantee.
If an item fails within the
first year of the
Warranty Period
,
we will repair and return it freight prepaid.
If an item gives trouble beyond the warranty period and
requires repair we will inspect, repair and return the item to
you for a reasonable charge for the work and the cost for
freight.
If you think an item or system is not working properly we
expect you to read the instruction manual, talk with our
technical support department and make a reasonable effort
to resolve the issue.
If you return an item to us for repair and the item is found
to work properly then we will charge you an "Analysis and
Inspection" charge plus the return freight.
Please supply us with as many details about the problem as you
can. The information you provide will be supplied to the repair
department before your unit arrives. This helps us to provide
you with the best service, in the fastest manner.
We apologize for any inconvenience that the need for repair
may cause you. We hope that our rapid service meets your
needs. If you have any suggestions to help us improve our
service, please give us a call. We appreciate your ideas and will
respond to them.
