8
TROUBLESHOOTING GUIDE
Symptom
Cause
Possible Solution
Gas leaking from cracked, cut or burned hose
Damaged hose
Turn off gas at LP cylinder.
Replace hose.
Contact Masterbuilt at 1.800.489.1581.
Gas leaking from LP cylinder
Failure due to rust or mishandled equipment
Replace LP cylinder.
Gas leaking from gas cylinder valve
Failure of valve due to rust, mechanical failure or mishandled
equipment
Turn off gas cylinder valve and return cylinder to gas provider/supplier.
Gas leaking between LP cylinder and regulator connection
Improper installation, connection not tight enough, damaged
threads or bad rubber seal
Turn off gas cylinder valve, then re-attach regulator to cylinder.
Turn off gas cylinder valve and return cylinder to gas provider/supplier.
Visually inspect rubber seal for damage.
Fire under control panel
Fire in tube of burner due to burner blockage
Turn off both smoker control knob and gas cylinder valve. Once the fire is
out and burner has cooled, remove and inspect burner for spiders, nests,
rust or other debris.
Grease fire or excessive/continuous flame
Grease build up on or around burner area
Turn off both smoker control knob and gas cylinder valve. Allow flames
to extinguish and time for unit to cool down. Clean grease/food particles
from/around burner or burner area and surrounding surfaces.
Flame does not remain lit after igniting*
Flame sensor wire is loose
Turn off gas. Disconnect LP cylinder. Tighten flame sensor wire to valve.
Low flame output*
Out of fuel
Refill or replace with full LP cylinder.
Flames blow out*
Low on LP gas
Refill LP cylinder.
Flare-up
Excessive grease buildup
Clean burner and inside unit.
Excessive fat on meat
Trim fat off of meat.
Cooking temperature too high
Adjust or lower temperature accordingly.
Persistent grease fire
Grease trapped by food buildup around burner system
Turn smoker control knob and gas cylinder valve off. Allow fire to
extinguish and the unit to cool down. Once cool, remove and clean parts.
Flashback (fire in burner tube)
Burner and/or burner tube has blockage
Turn smoker control knob and gas cylinder valve off. Clean burner and/
or burner tube.
Slower than expected cooking times*
Valve not properly aligned to burner
Check to see if valve is centered in burner tube.
WARNING
In the event of a gas leak that cannot be stopped, or if a
fire occurs due to a gas leak, contact the fire department.
*
Also seeTroubleshooting solutions: “Causes” Low or No Flow/Vapor lock/Excess on the next page.
MATCH LIGHT INSTRUCTIONS
1. Read all instructions and warnings before lighting.
2. Check control knob and gas cylinder valve to be certain it is in OFF position before connecting to
gas cylinder.
3. Perform soapy water test before each use.
4. Open door(s) during lighting and/or remove all accessories and cooking vessels from in/or on unit.
5. Turn gas cylinder valve ON, push control knob in, hold and and turn counter-clockwise to desired
temperature setting, after ignition continue holding control knob in for 5 seconds to activate the
flame sensor
.
6. Place a long, lit fireplace match stick close enough to burner to ignite.
7. If ignition does not take place within five seconds, turn control knob to OFF position and wait five
minutes and repeat match light instructions.
8. After each use, first turn control knob off, then gas cylinder valve off. Always allow unit to cool
completely before touching, moving or storing.