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Two Year Warranty
Marcum warranties this product to be free from defects in materials and workmanship for two years
from the date of purchase. This warranty applies to customers who properly complete the online
product registration form found on the MarCum Technologies Website:
http://marcumtech.com/support/
If you are unable to use the internet, please fill out and submit the enclosed warranty registration card
to be eligible for the two year warranty. Marcum Technologies will repair or replace any components
that fail in normal use. Failures due to abuse, misuse, unauthorized alteration, modification, or repair
are not covered. The warranty is valid only for the original owner who purchases the unit from an
authorized dealer. An original sales receipt dated within the warranty period is required for all warranty
claims.
In an effort to best serve our customers, Marcum Technologies has set a standardized battery warranty
policy. Battery warranty coverage requires a proof of purchase. Please see our website,
http://marcumtech.com/support/
, for full details.
How to Obtain Service
If your unit is malfunctioning, check the FAQ section of our website. You may find that the solution to
your problem is something you can resolve yourself. If you need to send it in, there is no need to contact
our office. Getting repairs made is as simple as going to our website, clicking on the Support page, and
then filling out the Warranty Service Form. If your unit is under warranty, be sure to attach a picture or
scan of your proof of purchase with date included. If your system is out of warranty, we have several
flat-rate fees that will cover the cost of repairs, including parts and labor. Once you have completed the
Warranty or Flat-Rate repair, package the unit as described on the website and ship it to us.
There is no need for an authorization or reference number, just make sure that you have included your
contact info and a brief description of the issue in the box. If you do not have the ability to use the
Internet, you may also fill out the warranty service form included in the box with your unit. If you
enclose this form in the box with your unit there is no need to contact our office, just include the filled
out form in the shipping box.
Some people are more comfortable calling for shipping instructions. During peak ice season, we
sometimes receive a high volume of calls, making it impossible to get to all customers who phone in. For
this reason, strongly consider using the on-line form or email rather than calling. In your email, please
provide your name, complete address, and phone #. Please indicate what model Marcum you have,
approximate date of purchase, and what has gone wrong with it.
Please send your email inquiries to: [email protected]
If you are unable to use email or internet, you may also call us at
763-512-3987
.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
