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One Year Warranty
How to Obtain Service
If your unit is malfunctioning, check the support section of our website. You may find that the solution to your problem is something you can resolve
yourself. If you need to send it in, there is no need to contact our office. Getting repairs made is as simple as going to our website, Marcumtech.com
clicking the support tab and then filling out the MarCum Warranty Form.
If your unit is under warranty, be sure to attach a picture/scan of your proof of purchase with date included. If your system is out of warranty, it is a
simple as going to our website and filling out a MarCum non-warranty form. Once you have completed the non-warranty form, package the unit as
described on the website and ship it to us. All non-warranty repair pricing is determined after the system is received by us.
If you do not have the ability to use the Internet, you may also fill out the warranty service form included in the box with your unit. If you enclose this
form in the box with your unit there is no need to contact our office, just include the filled-out form in the shipping box and a copy of the receipt.
Some people are more comfortable calling for shipping instructions. During peak ice season, we sometimes receive a high volume of calls, making it
impossible to get to all customers who phone in. For this reason, strongly consider using the on-line forms at www.marcumtech.com/support .
MarCum warranties this product to be free from defects in materials and workmanship for two years from the date of purchase. This warranty applies
to customers who properly complete the online product registration form found on the MarCum Technologies Website:
support
.
MarCum Technologies will, at its sole discretion and without charging the customer, repair or replace any components that fail in normal use.
Failures due to abuse, misuse, or unauthorized alteration, modification or repair are not covered. The warranty is valid only for the original owner who
purchases the unit from an authorized dealer. Products purchased from on-line auction sites are not considered under warranty. In an effort to best
serve our customers, Marcum Technologies has set a standardized battery warranty policy. Battery warranty coverage requires a proof of purchase.
Please see our website, www.marcumtech.com/support, for full details.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to
If you are unable to use email or internet, you may call us at 763-512-3987.
Our office hours are Monday
– Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
The customer is responsible for shipping costs associated with returning the unit to MarCum Technologies. MarCum will pay for shipping the repaired
unit back to the customer while it is still under warranty. All out of warranty services will be charged a fee for service and shipping which must be paid
in advance. The unit should be
securely packed and shipped “pre-paid freight” and insured to MarCum Technologies. It is the customer’s full
responsibility to track their products sent out in the mail or other forms of delivery service. MarCum Technologies will not be liable for packages lost in
route to us. Unless specified otherwise, do not include batteries or other accessories when returning the product for repair. MarCum Technologies will
not be responsible for lost or damaged accessories. Turnaround time can vary, on average it is about 1 week.
