KEEP THIS SHEET FOR YOUR RECORDS
MARCUM TECHNOLOGIES
IMPORTANT WARRANTY AND REPAIR INFO
If your system came with damaged or missing parts, please do not contact
the store. Contact our office by sending an email to
.
You may also go to
www.marcumtech.com/support
and fill out and
submit a warranty parts request claim form
.
Your email should include the
following info:
1. Your name, complete address, and daytime number
2. Product Model and Serial Number (
found on the underside of the PanCam
)
3. Date and location of purchase
4. Scan or picture of the receipt
5. A description of what is wrong with your MarCum
You may also contact us by phone at 763-512-3987, International callers use
888-778-1208
Once we have this info we can usually have a replacement part shipped
out within 48 hours
Your MarCum comes with a 1 or 2-year warranty. To activate this warranty, you must
submit the MarCum product registration form on our website.
For specifics on your
unit’s warranty, please see your owner’s
manual. The warranty does not apply to the
battery.
If your MarCum has become inoperable or is malfunctioning within the warranty
period, send it to us immediately for repair.
If you are within the warranty period, it
is not necessary to contact us prior to shipping.
All you need to do is fill out and
enclose the warranty repair form on this sheet and ship it! You may also go to
www.marcumtech.com/support
and fill out and submit the MarCum Warranty claim
form there.
You must enclose a copy of the receipt in the box for your repair to be
considered for warranty repair.
Damage caused by abuse or trauma is not covered
by warranty. Transducer cables that have been damaged by fishing line, ice chisels,
augers, etc. will not be covered by warranty. If a unit arrives here with no receipt, or
shows signs of abuse or trauma, the owner will be contacted for billing.
If you are outside your warranty period, or if you do not have your receipt, we have
several flat rate repair options for our sonar systems. You can pay for these services
and find complete shipping instructions at our website
–
www.marcumtech.com/
support
Be sure to pack your unit properly for shipping by utilizing a sturdy shipping box and
plenty of suitable packing material. If you are sending a flasher or other sonar, we
recommend that you take the head and ducer out of the soft pack and off the shuttle,
pack them securely in a sturdy shipping box and send them to us.
DO NOT SEND THE
BATTERY.
It is up to the customer to track the delivery of their package. Turnaround
time for repairs can vary with the season, on average it is about 1 week from the day it
is checked in for service until it is shipped back out. We will not be responsible for
units that were lost or packaged improperly when shipped to us.
If you have a MarCum Underwater Viewing System that is in need of repair, you can
expect to send the base, the monitor, and camera/cable.
DO NOT SEND THE
BATTERY
. If you are out of warranty, you can expect the repair cost to be between
$50 and $300 depending on what is wrong. We will contact you for billing once your
system has been evaluated
FOR SERVICE, FILL OUT THIS FORM
AND ENCLOSE IT IN THE BOX ALONG
WITH A COPY OF YOUR RECEIPT
Name:
____________________________________________
C
omplete shipping
address:______________________________
_______
State/Province:_________________________
______
Zip/Postal code:________________________
_______
Daytime/cell phone
#:___________________
_______
a
ddress:_________________
_______________
Product Model: _____________________________
__
Date of purchase:______________________
________
What is wrong with it?______________________
____
_____________________________________________
______
_______________________________________
_____________________________________________
----------------------------------------
-
MarCum Technologies
Attn: Service Dep
t.
3943 Quebec Avenue
North Minneapolis,
MN 55427
2018-0313
