21
Troubleshooting
Problem Solution
Tag or locator will not turn on.
- Connect battery charger.
- Hold power button for 3 seconds.
Tag will not respond to locator in
searching mode when close to the
locator.
- Check that tag is turned on.
- Wait 2 minutes for tag to return to
search receive mode.
- Move tag further away from locator.
- Turn locator off /on and try again.
- Follow instructions for “paring” a tag
and locator.
Tag will not respond to locator in
searching mode when the pet is
lost.
- Walk/drive around until the tag is
within range of the locator.
- Try to find high ground overlooking
the search area.
- Turn the locator off /on, wait 2
minutes to ensure the tag is in search
receive mode, try again.
Monitor alarm sounds when pet is
in safe zone.
- Increase boundary setting to the next
higher setting (e.g. change Near to
Med).
Monitor alarm is not sounding
when pet is outside of safe zone.
- Wait up to 80 seconds for alarm to
activate.
- Decrease boundary setting.
- Make certain alarm mode is not set to
Off.
Tag is not switching between track
and monitor modes.
- Wait up to 40 seconds for mode
switching to complete.
Direction arrow is not shown when
tracking.
- See the section on “Tracking Tips”
Signal strength display is erratic.
- Local obstructions may be blocking
the signal sometimes and not others as
you or the pet move around.
