25
Appendix 1
Warranty
Warranty
1.1
In addition to rights under statute, MANTECH warrants (to the original purchaser) that all instruments
manufactured by MANTECH will be free from defects in materials and workmanship for a period of one
year from the date of installation.
1.2
To the extent permitted by law, you will not be eligible to claim during the Warranty Period with respect to
any instrument manufactured by MANTECH unless you complete the accompanying Instrument
Registration Card and return it to the address specified within 30 days of installation.
1.3
In the event that you discover a defect in materials or workmanship during the Warranty Period, MANTECH
will (at its option) repair or replace instruments or consumables returned to: MANTECH, 5473 Highway 6
North, Guelph, Ontario, Canada, N1H 6J2. Please contact MANTECH or an authorized representative to
obtain an authorization report number before returning any instrument or consumable back to MANTECH.
Non-MANTECH manufactured products are excluded from this warranty.
1.4
Any instruments or consumables repaired or replaced under this warranty will be warranted for the
balance of the Warranty Period only. Replacement parts may be new, reconditioned, refurbished, re-
manufactured or functionally equivalent and will be provided on an exchange basis only. Returned parts,
replaced by MANTECH under warranty, become MANTECH’s property upon receipt.
1.5
You will be responsible for any applicable import duties and tariffs and insure the instruments or
consumables in transit back to MANTECH or accept the risk of loss or damage during such transportation.
MANTECH will ship the repaired or replacement instruments or consumables to you freight prepaid but
you will be responsible for all charges incurred in returning any defective instruments or consumables to
MANTECH (and all costs associated with on-site warranty repair).
1.6
This warranty does not cover repair or reuse of consumables (or instruments in contact with biohazardous
or hazardous materials) or damage, fault, failure or malfunction due to: installation, handling, use, storage,
alteration, modification, maintenance or repair contrary to MANTECH’s instructions (as set out in the
accompanying operation manual); external causes, including misuse, abuse, accident or neglect; problems
with electrical power or your hardware or software or any interface; failure by you to perform required
preventive maintenance; normal wear and tear; acts of God, fire, flood, war, acts of violence or any similar
occurrence; any attempt by a person not authorized by MANTECH to adjust, repair or support an
instrument;
and
problems
caused
by
use
of
parts
not
supplied
by
MANTECH.
1.7
You must ensure that all instruments that are in contact with biohazardous or hazardous materials are
decontaminated prior to the return of those products to MANTECH under warranty.
1.8
To the extent permitted by law, MANTECH excludes all warranties (including, without limitation, any
warranty as to merchantability or fitness for purpose), rights, remedies and liabilities (other than the
warranty in clause 1) to you or any third party. Where implied conditions and warranties cannot be
