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Majestic  •  RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual  •  2542-981  Rev. K  •  5/21  

Read this manual before operating this appliance. 

Please retain this Owner’s Manual for future reference.

Read the Installation Manual before making any installation or finishing changes.

Welcome  

A. Congratulations

Congratulations on selecting a Majestic gas fireplace, an 

elegant and clean alternative to wood burning fireplaces. 

The Majestic gas fireplace you have selected is designed 

to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and 

carefully follow all of the instructions contained in this 

Owner’s Manual

. Pay special attention to all cautions and 

warnings.

This 

Owner’s Manual 

should be retained for future 

reference. We suggest that you keep it with your other 

important documents and product manuals.
The information contained in this 

Owner’s Manual

, unless 

noted otherwise, applies to all models and gas control 

systems.
Your new Majestic 

gas  fireplace  will  give  you  years  of 

durable use and trouble-free enjoyment. Welcome to the 

Majestic

 family of fireplace products!

Listing Label Information/Location

Model Name: ___________________________________________ Date purchased/installed: __________________

Serial Number: __________________________________________

Location on fireplace:

 _____________________

Dealership purchased from: _______________________________ Dealer Phone: __________________________

Notes: _______________________________________________________________________________________

_____________________________________________________________________________________________

We recommend that you record the following pertinent 

information about your fireplace.

Gas and Electric 

Information

Serial Number

Type of Gas

Homeowner Reference Information

Model Number

Not 

Not for use 

use with 

with solid 

solid fuel.

fuel.

((

Ne 

Ne doit 

doit pas entre 

entre utilise 

utilise avec 

avec un 

un combustible 

combustible solide).

solide).

This 

This appliance 

appliance must 

must be 

be installed 

installed in 

in accordance 

accordance with 

with local 

local codes, 

codes, if 

if any; 

any; if 

if not, 

not, follow 

follow ANSI 

ANSI Z223.1

Z223.1

in 

in the 

the USA 

USA or 

or CAN/CGA 

CAN/CGA B149 

B149 installation 

installation codes. 

codes. 

(Installer 

(Installer l’appareil 

l’appareil selon 

selon les 

les codes 

codes ou 

ou reglements

reglements

locaux 

locaux  ou, 

ou,  en 

en  l’absence 

l’absence  de 

de  tels 

tels  reglements, 

reglements,  selon 

selon  les 

les  codes 

codes  d’installation 

d’installation  CAN/CGA-B149.)

CAN/CGA-B149.)

Type 

Type of 

of Gas 

Gas 

(Sorte 

(Sorte De 

De Gaz)

Gaz)

::

N

NA

ATURAL

TURAL  GAS

GAS

MADE 

MADE   IN 

IN   USA

USA

Minimum 

Minimum Permissible 

Permissible Gas 

Gas Supply 

Supply for 

for Purposes 

Purposes of 

of Input 

Input Adjustment.

Adjustment.

Approved 

Approved Minimum 

Minimum 

(De 

(De Gaz) 

Gaz) 

Acceptable

Acceptable 0.0

0.0  in 

in w.c.

w.c.

(Po. 

(Po. Col. 

Col. d’eau)

d’eau)

Maximum 

Maximum Pressure 

Pressure 

(Pression)

(Pression)

  0.0

0.0  in 

in w.c.

w.c.

(Po. 

(Po. Col. 

Col. d’eau)

d’eau)

Maximum 

Maximum Manifold 

Manifold Pressure 

Pressure 

(Pression)

(Pression)

   

   0.0

0.0  in 

in w.c.

w.c.

(Po. 

(Po. Col. 

Col. d’eau)

d’eau)

Minimum 

Minimum Manifold 

Manifold Pressure 

Pressure 

(Pression)

(Pression)

   

   0.0

0.0  in 

in w.c.

w.c.

(Po. 

(Po. Col. 

Col. d’eau)

d’eau)

Model:

Model:

(Modele):

(Modele):

Serial

Serial

(Serie):

(Serie):

ANSI 

ANSI Z21XX-XXXX 

Z21XX-XXXX · · CSA 

CSA 2.XX-MXX 

2.XX-MXX  

XXXXXXXX

XXXXXXXX

IN 

IN CANADA

CANADA

ALTITUDE:

ALTITUDE:

0-0000 

0-0000 FT.

FT. 0000-0000FT.

0000-0000FT.

MAX. 

MAX. INPUT 

INPUT BTUH:

BTUH:

00,000

00,000

00,000

00,000

MIN. 

MIN. INPUT 

INPUT BTUH:

BTUH:

00,000

00,000

00,000

00,000

ORIFICE 

ORIFICE SIZE:

SIZE:

#XXXXX

#XXXXX

#XXXXX

#XXXXX

XXXXXXXX

XXXXXXXX

Total 

Total Electrical 

Electrical Requirements: 

Requirements: 000Vac, 

000Vac, 00Hz., 

00Hz., less 

less than 

than 00 

00 Amperes

Amperes

 

 

 

 

Majestic, a brand of Hearth & Home Technologies

7571 215th Street West, Lakeville, MN   55044

The model information regarding your specific fireplace can be found on 

the rating plate usually located in the control area of the fireplace.

Summary of Contents for RUBY25IN

Page 1: ...ing Leave the building immediately Immediately call your gas supplier from a neighbor s phone Follow the gas sup plier s instructions If you cannot reach your gas supplier call the fire department Ins...

Page 2: ...fuel Ne Ne doit doit pas entre entre utilise utilise avec avec un un combustible combustible solide solide This This appliance appliance must must be be installed installed in in accordance accordance...

Page 3: ...equency and Tasks 17 B Maintenance Tasks Homeowner 17 C Maintenance Tasks Qualified Service Technician 20 5 Frequently Asked Questions and Troubleshooting A Frequently Asked Questions 22 B Frequently...

Page 4: ...dependent authorized HHT dealer or distributor whichever occurs earlier However the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT regardless...

Page 5: ...handling devices such as exhaust fans or forced air furnaces or other such causes 6 use of fuels other than those specified in the operation instructions 7 installation or use of components not suppl...

Page 6: ...factored as primary heat in residential heating calculations NOTICE This installation must conform with local codes In the absence of local codes you must comply with the National Fuel Gas Code ANSI...

Page 7: ...the off position and remove batteries 3 3 Important Safety and Operating Information Clear Space WARNING DO NOT place combustible objects in front of the fireplace or block louvers High temperatures...

Page 8: ...NTEL FIXED GLASS ASSEMBLY SECTION 4 B HEARTH CLEAR SPACE SECTION 3 A ACCESS TO BATTERY BACKUP SECTION 3 I FAN KIT SECTION 3 H 3 J REMOTE CONTROL SECTION 6 C MEASUREMENTS FROM TOP OF THE SURROUND OPENI...

Page 9: ...be validated at the me of each installa on TVs should not be used in situa ons where the actual TV temperature exceeds the manufacturers maximum allowable opera ng temperatures iden fied in the TV s t...

Page 10: ...terial and or other decorative materials Check the wiring Check the air shutter adjustment Ensure that there are no gas leaks Verify Glass Seal Plate is properly installed See Figure 3 6 WARNING Glass...

Page 11: ...p plier s instructions If you cannot reach your gas supplier call the fire department C Use only your hand to push in or turn the gas control knob Never use tools If the knob will not push in or turn...

Page 12: ...materials used to manufacture the fireplace and the finishing materials around it The fireplace should be run three to four hours continuously on high Turn the fireplace off and allow it to cool compl...

Page 13: ...IFT RC150 Wireless Wall Switch Toggle the switch as you would under normal circumstances Ignition Module Access to the control cavity See Figure 3 3 will require the decorative barrier front glass pa...

Page 14: ...phones and other portable devices NOTICE Some power banks and many USB battery packs may switch off if the current being drawn is too low IF this is the case different low power devices such as a cell...

Page 15: ...tment in flame height is possible Remote Position The remote position allows operation of the appliance from a wired wall switch IFT RC400 or IFT RC150 remote controls The IFT ECM switch must be in th...

Page 16: ...t switch to the off position See Figure 3 10 for reset switch location or Set the IFT ECM 3 position selector switch to OFF position Wait five 5 minutes to allow possible accumulated gas to clear Togg...

Page 17: ...ouble shooting and service for your appliance Visit www ma jesticproducts com to locate a dealer We recommend annual service by a qualified service technician Glass Cleaning Frequency Seasonally By Ho...

Page 18: ...tches forward and allow them to retract away from the glass assembly Tilt the bottom of the glass assembly outward until the top latches disengage Clean glass with a non abrasive commercially availabl...

Page 19: ...ay Access GLASS SEAL PLATE BASE REFRACTORY GLASS CLIP ASSEMBLIES GLASS CLIP ASSEMBY SCREW ACCESS Note Bottom right glass clip on 25 inch models must be removed to gain access to controls GLASS SEAL PL...

Page 20: ...enting and termination cap for blockage or obstruction such as plants bird nests leaves snow debris etc Verify termination cap clearance to subsequent construc tion building additions decks fences or...

Page 21: ...delay Inspect and ensure the lighting of the main burner occurs within four seconds of the main gas valve opening Inspect for lifting or other flame problems Verify air shutter setting is correct See...

Page 22: ...ation Manual Section 7 Venting Odor from appliance When first operated this appliance may release an odor for the first several hours This is caused by the curing of the paint and the burning off of a...

Page 23: ...difference between the desired room temperature and actual temperature In thermostat mode the hearth appliance will start in HI flame but as the actual temperature approaches the desired set temperatu...

Page 24: ...o AC power AC DC adaptor faulty backup batteries if being used depleted IFT ECM slider switch in OFF position Verify IFT ECM slider switch is in ON or REM position Verify AC power available to junctio...

Page 25: ...ected to green main valve solenoid Check main valve solenoid resistance nominal is 60 ohms If open or shorted replace valve Verify valve inlet pressure is correct for gas type Pilot and main do not li...

Page 26: ...non listed accessories could result in a safety hazard and will void the warranty Required Decorative Barrier Front Sur round This appliance requires a Surround Decorative Barrier Front For available...

Page 27: ...40 711 2 Log 2 SRV2542 715 3 Log 3 SRV2540 713 4 Log 4 SRV2542 712 5 Log 5 SRV2542 714 6 Log 6 SRV2542 717 7 Log 7 SRV2542 717 8 Slide Plate Assembly 2532 014 Tool Slide Plate Multi purpose 2532 140 G...

Page 28: ...711 2 Log 2 SRV2544 715 3 Log 3 SRV2542 712 4 Log 4 SRV2542 715 5 Log 5 SRV2542 717 6 Log 6 SRV2542 714 7 Log 7 SRV2542 717 8 Log 8 SRV2542 718 9 Slide Plate Assembly 2532 014 Tool Slide Plate Multi...

Page 29: ...2 SRV2544 715 3 Log 3 SRV2544 712 4 Log 4 SRV2544 716 5 Log 5 SRV2542 717 6 Log 6 SRV2542 717 7 Log 7 SRV2542 717 8 Log 8 SRV2540 713 9 Log 9 SRV2540 713 10 Slide Plate Assembly 2532 014 Tool Slide P...

Page 30: ...315 5 Y 20 6 Gasket Valve Plate RUBY25 2531 131 RUBY30 RUBY35 2532 131 20 7 Gasket Bulkhead 438 407 20 8 Bulkhead w Flex Tube SRV7000 156 Y Orifice NG 40C RUBY25 582 840 Y Orifice Propane 53C 582 853...

Page 31: ...istributor Stocked at Depot ITEM DESCRIPTION COMMENTS PART NUMBER Battery Pack Pre LC5673022 SRV2326 134 Y Post LC5673022 SRV2326 142 Bolt Level Leg Qty 4 req 2073 162 24 Y Mineral Wool 050 721 RC400...

Page 32: ..._________________________________________________________ ________________________________________________________________________________ DO NOT DISCARD THIS MANUAL NOTICE Leave this manual with part...

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