Problem
Possible Cause
Corrective Action
Does not flush
a. Water supply valve closed
b. Supply line blocked
c. Flush valve chain is too loose or
disconnected
d. Sand or debris lodged in water control
a. Open valve and allow water to fill tank
b. Shut off water supply, disconnect supply line, and
inspect all gaskets and washers. Reassemble
c. Readjust chain length as required
d. Shut off water supply. Remove cap and clean per
Step 12
Poor or sluggish flush
a. Bowl water level too low
b. Supply valve partly closed
c. Partially clogged trapway and/or drain
pipe and/or vent
d. Supply pressure too low
a. Check that refill tube is connected to water control
and inserted into tank overflow without being
kinked or damaged
b. Open supply valve fully. Be sure that proper supply
tube size is used
c. Remove obstruction.
Consult a plumber if neccessary
d. Normal supply pressure must be at least 20 psi
Toilet leaks
a. Poor supply line connection
b. Poor bowl to tank/floor connection
a. Review Step 8 of installation procedure
b. Review Step 4 through 6 installation procedure
Toilet does not shut off
a. Flush valve chain too tight, holding
flapper open
b. Flush valve seat and/or flapper worn or
deformed
c. Sand or debris lodged in water control
a. Readjust chain length as needed. Review Step 9
b. Replace flapper/flush valve assembly, as needed
c. Shut off water supply. Remove cap and clean per
Step 12
Troubleshooting Guide
Round Front Toilet
Devant de cuvette rond
Installation Instructions, Care and Maintenance
VITREOUS CHINA
Repair Parts List
Part #
Description
400A
Fill Valve
510A
Flush Valve
