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MAINTENANCE
7. Troubleshooting
If you require additional assistance, please contact Magtrol Customer Service at 1-716-668-5555.
Problem
Reason
Solution
Returned data indicates
COMMAND ERROR.
Command does not match
the unit’s programmed set of
instructions.
Use correct command and
format.
Mechanical power reads much
higher or lower than expected.
Torque units or scale factor is
incorrect.
Set torque input units and
scale factor to match the
specifications of torque
transducer.
No RS-232 communication.
Setup error and/or hardware
fault.
Check:
• Baud rate of Torque
Transducer Display
• Pinout of serial cable
• Cable attachment to Torque
Display and serial interface
port of computer