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8. Fault finding
Problem
Cause
Solution
Scanner cannot be switched on.
1. Batteries are empty.
2. Batteries not inserted correctly.
1. Change batteries.
2. Insert batteries as specified.
Images cannot be saved after
scanning.
1. The memory card was not inserted
correctly.
2. The memory card is full.
3. The memory card was not format-
ted correctly.
4. The memory card is write pro-
tected.
1. Insert memory card correctly.
2. Transfer images from memory card
to the computer to free up space on
the memory card.
3. Also observe information of
section 4.
4. Remove write protection.
The scanner is not detected by the
computer after connection. (The
memory card is not shown as a remo-
vable storage device.)
Connection fault
1. Ensure that all cables are con-
nected correctly and restart compu-
ter, if necessary.
2. Connect the USB cable and press
the ENTER key.
Batteries discharge within short time Incorrect battery type
Replace batteries with four new AA
alkaline batteries or rechargeable
batteries.
Blurry images
1. Scanning lens is soiled.
2. Contact image sensor has not been
calibrated for some time.
1. Clean the lens with the supplied
cleaning card.
2. Recalibrate the scanner.
Document is not being pulled in and
motor makes a noise
Document pile up.
Switch off scanner, take out docu-
ment and rescan document.
Only half the image is displayed.
The document has slipped during
scanning.
Insert document correctly and scan
again.