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Support & Warranty
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Support & Warranty
Product Support
Magic TV™ is designed to provide you with many years of viewing pleasure.
If for any reason you encounter a problem with your unit, please follow
these steps:
1. Carefully follow the instructions shown in this manual.
2. Refer to section 10: Troubleshooting to try and rectify the problem.
3. If you still cannot get the information you need, please contact our support
team using the following details:
Email: [email protected]
Tel: 07 825 5254
Caution: Under NO circumstances should you attempt to repair or modify
Magic TV™ as this could expose you to electrical shock and/or severely
damage Magic TV™.
Warranty Conditions
1. Where required by Magic TV only the original invoice/receipt issued by the dealer
will be accepted as proof of purchase.
2. Magic TV may reject warranty claims on equipment which it believes to be illegally
acquired or when the “owner” is unable to provide proof of purchase or where security
labels or serial numbers have been tampered with or removed.
3. The warranty covers only defects in the material and workmanship of the product for
a period of 12 months from the date of original purchase.
4. This warranty is on “Return to Base” basis. The owner is responsible for the delivery
of the equipment to the point of purchase and for collecting the repaired or replaced
equipment from the same location.
5. The warranty is void if failures arise as a result of any of the following. i) Abuse,
misuse, physical impact, normal wear and tear. ii) Alteration or repairs carried out with
out written authorization from Magic TV. iii) Upgrades that are not registered by Magic
TV iv) Operating or maintained other than in accordance with the manual supplied.
6. This equipment will not be considered defective as a result to incompatibility
with other equipment or accessories other than the ones supplied with the unit
at the time of purchase.
7. This unit should be returned in its original carton and protective packaging or
alternatively in a packing suitable to prevent damage. Magic TV will not accept any
responsibility for goods damaged whilst the they are in transit.
8. Repair or replacement under the terms of this warranty does not give the right to
extension or a beginning of a new warranty period. Repairs or replacements may be
carried out with functionally equivalent reconditioned parts or equivalent part. Parts that
have been replaced become the property of Magic TV.
9. The customer acknowledges that no promise representation or undertaking has been
given by Magic TV or its dealer in relation to equipment other than as contained in
this warranty.
10. A service charge will apply if the fault is not covered within the conditions of this
warranty or if there is no fault found. The charge will be based on the current
market rate.
11. Magic TV is not liable for any other loss other than the unit itself.
12. Nothing contained in this warranty shall be read or applied so as to affect the right of
the consumer in relation to the provisions of the trade practices act or other statutory
rights provided by legislation of the state or territory. In the absence of applicable
legislation this warranty will be purchaser’s sole and exclusive remedy and neither
Magic TV nor its distributors or agents shall be liable for any incidental or consequential
damages for breach of any express or implied warranty of this equipment.
For further warranty information or to make a claim please contact Hook Technologies Ltd.
by phone on 07 825 5254 or via email [email protected]
Limitation of Liability (for all customers)
BOTH YOURS AND PIXEL MAGIC SYSTEMS’ LIABILITY SHALL BE LIMITED TO THE PRICE PAID FOR
PRODUCT. IN NO EVENT SHALL EITHER YOU OR PIXEL MAGIC SYSTEMS LTD. BE LIABLE TO THE
OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR USE OF ANY
GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT,
BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. NEITHER YOU NOR PIXEL MAGIC SYSTEMS
LTD. SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR
ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
Software License
This product incorporates the following software:
(1) the software developed independently by or for Pixel Magic Systems Ltd.,
(2) the software owned by third party and licensed to Pixel Magic Systems Ltd.,
(3) the software licensed under the GNU General Public License,
Version 2 (GPL v2),
(4) the software licensed under the GNU LESSER General Public License,
Version 2 (LGPL v2) and/or,
(5) open sourced software other than the software licensed under the
GPL v2 and/or LGPL v2
For the software categorized as (3) and (4), please refer to the terms and conditions of
GPL v2 and LGPL v2, as the case may be at http://www.gnu.org/licenses/old-licenses/
gpl-2.0.html and http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html
Please refer to this link for the detail software and package used.
http://www.magictv.com/downloads/magictv_opensource.txt
The GPL/LGPL software is distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
At least three (3) years from delivery of products, Pixel Magic Systems will give to any
third party who contact us at the contact information provided below, for a charge no
more than our cost of physically performing source code distribution, a complete machine-
readable copy of the corresponding source code covered under GPL v2/LGPL v2.
Contact Information: [email protected]
Dolby Digital:
Manufactured under license from Dolby Laboratories.
Dolby and the double-D symbol are trademarks of Dolby Laboratories.
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Support & Warranty
